Travel Support Advisor II, Chase Travel

As Chase Travel continues to expand, we have a terrific opportunity for someone looking to grow in their career in travel. We are driving success in a diverse and collaborative culture with a commitment to creating an environment with opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are looking for best-in-class talent; individuals who are collaborative, dependable, and customer-focused. 

As a Travel Support Specialist in Chase Travel, you will have an understanding of travel and/or customer service with an emphasis on being hospitable, a great communicator and providing invaluable support to our Designers. 

Job Responsibilities

• Provide back-office support by building and managing itineraries and maintaining customer profiles in collaboration with Travel Designers.
• Manage the intake and distribution of customer requests, including digital intake processes.
• Oversee the pre-trip experience, including pre-trip check-ins, benefit reinforcement, milestone recognition, VIP treatment, and travel advisories.
• Coordinate payment fulfillment and invoicing in partnership with Travel Designers.
• Manage the post-trip customer experience to ensure satisfaction and gather feedback.
• Conduct research on destinations, activities, events, and local restaurants to provide personalized recommendations.
• Arrange client reservations for spa, restaurants, transfers, and rental cars through concierge services or on-site suppliers.
• Partner with vendors to ensure customer preferences and special arrangements are recognized and fulfilled.
• Manage the booking review checklist as part of the booking lifecycle to ensure accuracy and completeness.
• Assist advisors in organizing client travel expenses and provide necessary information to meet final payment deadlines.
• Compose and send VIP emails to hotels prior to client arrival to ensure all desired amenities, details, preferences, and special requests are in place.
• Participate in agency and supplier-hosted webinars for specific destinations, preferred vendor services, and travel insurance as time permits.
• Engage in agency-sponsored events both in-office and off-premises to network with preferred hotels and suppliers.

Required qualifications, capabilities, and skills

• Exceptional written and verbal communication skills, ensuring clarity and conciseness in all interactions.
• Superior organizational skills, including prioritization, execution of projects, and follow-through, with the flexibility to adapt to last-minute requests.
• Professionalism, initiative, persistence, flexibility, and patience in all tasks.
• Proven ability to work independently and collaboratively in a team environment.
• Some knowledge of geography and personal travel experience.
•  Ability to think on your feet and ask insightful follow-up questions when faced with challenges, such as unavailable restaurant reservations.
• Ensure writing is professional and concise for hotels and suppliers, and communicate effectively with advisors without excessive emails.
•  Fully understand tasks, ask questions for clarity, and avoid assumptions to prevent double work. Collaborate with multiple advisors, adapting to their unique working styles and expectations.
• Prioritize tasks effectively, communicate priorities with advisors, and be prepared to adjust priorities for last-minute requests, requiring flexibility in managing work on an hourly, daily, or weekly basis.

Preferred qualifications, capabilities, and skills 

• Ability to build effective relationships within the team and across colleagues
• Proven time optimization skills
• Effectively communicate, set deadlines and follow through on them
• Have keen attention to detail 

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow