Growth Marketing Manager, Client Partner

Who we are:

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for applicants who reside in the United States.

Reporting to the Director- Emerging, the Emerging Client Partner will support the day-to-day relationship management, growth, and strategy on assigned accounts. In this role, the Client Partner will act as a trusted partner to our clients, maintaining open and transparent communication with clients, providing regular updates on the status of projects, issues, and resolutions. The Client Partner will prepare and deliver consistent performance status reports to clients ensuring they are able to address and resolve client concerns or disputes. This incumbent will work to develop and execute strategies to retain and grow client accounts utilizing analysis of client requirements and preferences. This person will maintain vertical and channel knowledge relevant to the accounts in their purview and be able to apply knowledge of new industry developments as they service clients. They will have a strong understanding of their clients’ KPIs, and take a data driven approach to identify and execute strategies that will be most effective in delivering results.

As an Emerging Client Partner you will:

Deliver excellent client service and business growth:

• Ensure client satisfaction, retention, and growth on accounts under your purview
• Create, maintain, and execute on account plans across multiple media channels and Tinuiti solutions
• Provide white-glove strategic services, acting in an AoR capacity
• Broaden and deepen client relationships with day-to-day points of contact
• Develop an understanding of the clients’ key business and challenges
• Clearly demonstrate to clients how the account strategy delivers on the business need, with a focus on results and measurement
• Provide the client with knowledge and expertise to speak confidently about the overall strategic direction where required
• Maintain working knowledge of all client verticals and channels
• Collaborate with Tinuiti teams on client delivery and growth:
• Work with internal stakeholders to positively contribute to client work
• Pursue and suggest cross-sell opportunities
• Collaborate on major pursuits with leadership and assigned Closer to bring the best of Tinuiti to those opportunities

KPIs:

• Average client satisfaction (cNPS) score on assigned accounts
• Account churn

Qualifications:

• Experience managing accounts in a digital media agency environment
• Proven track record of successfully working on multiple large accounts and media channels
• Ability to build relationships with client decision makers
• Knowledge of media channels, performance and KPIs (Google Ads, Meta, Affiliate, or Amazon Ads)
• Track record of growing and retaining assigned accounts
• Strong communication and interpersonal skills, comfort interacting with and presenting with client stakeholders on a regular basis
• Trusted advisor: You maintain strategic relationships with client stakeholders, positioning yourself as a trusted advisor while staying in tune to the client, knowing when to lean in.
• Inclusive collaborator: You are an active listener, advocate, influential communicator, and partner. You understand others’ goals, objectives and challenges and work to successfully navigate them. You lean in and offer support to your peers and leaders while demonstrating self-accountability.

Competencies:

• Coach, challenge, and support your account team, demonstrating poise and professionalism.
• Analyzes alternatives, risks, and benefits to reach consensus, offering innovative solutions for complex issues.
• Promotes diverse thinking, fosters innovation, and assesses strategic initiatives to achieve account goals; a trusted source for ideation and decision-making.

Benefits:

RevShare Based: