Chief Clerk III

Responsibilities:
•    Retrieve from DBL voicemail detailed messages for processors; provide status of disability claims and processing procedures to the members and their representatives
•    Prepare and submit daily attendance report to management
•    Create, update and maintain excel spreadsheets for staff daily Disability production sheets
•    Prepare and maintain Disability files inventory reports for items sent to storage; request files from storage as needed
•    Data enter disability claims information accurately and efficiently through DMS
•    Assess information received to determine appropriate logging and indexing
•    Research problems in eligibility system QNXT and V-3
•    Process, sort and distribute mail
•    Sort and distribute a high volume of claim files
•    Identify PFL claims received and direct them to the coordinators to forward to Amalgamated
•    Review DBL mailbox to ensure that all claims received are uploaded correctly into V3
•    Ensure accurate entry of these forms submitted from the ER Portal & DBL Module into
•    Prepare weekly and monthly production reports via Microsoft Excel
•��   Communicate with members or employers via email or phone regarding DBL forms received
•    Review and research any inquiries received in the DBL mailbox to ensure we can address questions related to new claims submitted
•    Review and analyze member records in V3 for disability claims submitted by the employer and by the member into portal which uploads into DMS
•    Identify documents submitted by the member and employer and determine if information submitted is a duplicate or new claim
•    If the information received is determined to be a new claim, a new claim records is created under specific document types based on who submitted (ER = CLMFRM doc type, Member = MPDBCL)
•    Assist in the Life Department
•    Perform additional duties and projects as assigned by management

Qualifications:
•    High School Diploma or GED required
•    Minimum of two (2) years clerical experience in a general office environment required
•    Basic knowledge of Microsoft Word and Excel preferred
•    Basic knowledge of Eligibility and Disability Systems (QNXT and V-3) preferred
•    Excellent keyboarding skills with a minimum of 6,000 KPH and 6% or less error rate preferred
•    Knowledge or familiarity with the Disability Claims system preferred
•    Ability to meet daily deadlines
•    Good communication skills both oral and written required
•    Excellent interpersonal skills with excellent telephone etiquette
•    Must meet performance standards including attendance and punctuality