Associate Director, Copay and Affordability

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Summary:

The Associate Director, Copay and Affordability is responsible for supporting the execution and optimization of copay and affordability programs across multiple therapeutic areas. This role partners with Program Managers, vendors, and cross-functional teams to ensure operational excellence, compliance, and improve patient access. The Associate Director will contribute to strategic initiatives, help manage day-to-day program operational needs of program leaders, and support data-driven decision-making.

Responsibilities:

Copay Program Operations

• Contribute to the design, development, and launch of new and/or transitioning copay programs

• Support daily internal management needs and escalations for quick resolution

• Monitor overall program performance and identify operational issues or trends impacting patient access

• Provide vendor management to ensure program performance and responsiveness to requests

• Identify ways to proactively address maximizer/accumulator/AFP/cash-pay discount cards negatively impacting GTN

• Ensure compliance with regulatory and company policies related to all patient affordability programs

Patient Affordability Support

• Research and identify various Payer/PBM-related strategies that shift costs to patients

• Develop and maintain relationships across patient support vendors for ongoing communication

• Assist in developing and executing initiatives that improve patient affordability and access to prescribed therapy

• Analyze program data to support enhancements and informed decision making

• Partner with Market Access, Patient Support, and other stakeholders to align affordability efforts with brand goals

Cross-Functional Collaboration

• Share data, updates, knowledge, and key findings with appropriate internal stakeholders

• Work with Program Managers to support strategy development and tactical planning on a quarterly and annual basis

• Participate in vendor capability assessments, help develop and/or review the creation of RFPs and responses

• Coordinate with Procurement on updates to vendor SOWs/MSAs for new product launches or services

Process & Service Optimization

• Identify opportunities to streamline operations and improve efficiencies

• Support benchmarking efforts to ensure program offerings are comparative to competitor therapies

• Assist in implementing standard operating procedures to enhance program efficiencies and best practices

• Focus on process that help streamline support and provide a more ‘frictionless’ patient journey

Data Management & Reporting

• Help improve the quality of data being collected through data feeds, APIs, dashboards, etc.

• Ensure accurate data collection and reporting for copay programs

• Use data insights to support continuous improvement and stakeholder reporting

• Prepare summaries of program performance and share findings with leadership

• Able to translate key data points across a variety of audiences

Compliance & Risk Monitoring

• Support compliance monitoring and risk mitigation efforts

• Maintain awareness of regulatory changes and ensure program alignment

Stakeholder Engagement

• Identify ways to help increase awareness and availability of existing copay programs based on each patient journey

• Build collaborative relati