Inside Sales Specialist

JELD-WEN is currently seeking a Inside Sales Specialist to join our growing team.

 

Job Description

The Inside Sales Representative will provide “white glove” service to Karona by JELD-WENs Customers, as well as the outside sales group, by having expert knowledge of Karona’s products, services, operations and resources. Customer focus will be on our Commercial Door and Hardware Distributors thought the United States.

Principle Duties and Responsibilities:

• Provide quality customer service to Karona’s Accounts
• Respond to customer inquiries placed by phone, web/email, mail, fax or social media
• Understand the needs of the customer and manage their expectations by providing excellent service in answering phones, delivering quotes to customers promptly and efficiently, calling on backorders, lead-times, product offering, special requests and order handling (holds, cancellations, changes, etc.)
• Act as liaison with outside sales department to handle any account issues
• Oversee order change requests
• Interpret warranty conditions
• Use appropriate data systems to track contacts and inquiries
• Interface/collaborate with the proper facility/company personnel to bring resolution to customer issues
• Report to department manager any areas that do not meet service expectations
• Multi-task in a fast-paced office setting with changing demands and follow multiple work instructions based on different account types

Qualifications

Knowledge, Skills, Abilities:

• Customer Service – Manage difficult or emotional customer situations. Respond promptly to customer needs. Respond to requests for service and assistance. Meet customer commitments.
• Interpersonal – Focus on solving conflict, not blaming. Keep emotions under control. Listen to others without interrupting. Accept feedback from others.
• Oral Communication - Speak clearly and persuasively in positive or negative situations. Listen and get clarification. Respond professionally to questions. 
• Team Work – Balance team and individual responsibilities. Exhibit objectivity and openness to others’ views. Contribute to building a positive team spirit. 
• Written Communication – Write clearly and informatively. Edit work for spelling and grammar. Vary writing style to meet needs. Present numerical data effectively.
• Leadership – Provide work direction and guidance to other team members
• Ethics - Treat people with respect; work ethically and with integrity; uphold organizational values
• Organizational Support – Observe and maintain company policies and procedures
• Adaptability – Change approach or method to best fit the situatio
• Attendance/Punctuality – Is consistently at work and on time
• Dependability - Follow instructions, respond to management direction
• Initiative - Ask for and offer help when needed. Assess own strengths and weaknesses; strive to continually build knowledge and skills
• Innovation - Meet challenges with resourcefulness; generate suggestions for improving work
• Judgment - Exhibit sound and accurate judgment
• Quality - Demonstrate accuracy and thoroughness; monitor own work to ensure customer satisfaction
• Quantity - Meet productivity standards; complete work in timely manner.
• Safety and Security – Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly and appropriately.
• Strong written and verbal communication skills with the ability to effectively communicate information to customers
• Ability to read, write and comprehend instructions, correspondence and memos; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed and sometimes involved written or oral instructions; ability to deal with problems and concerns involving concrete variables in standardized situations from customers.
• Ability to maintain composure during stressful situations; ability to work independently and in a team; passionate about providing the exceptional customer experience and participate as part of a team to succeed.
• Intermediate skill in Microsoft Office applications; ability to quickly learn new software; ability to type confidently, navigate and maintain a desktop workspace, electronic filing, searching for information, understanding how to seek and manage incoming electronic