Customer Retention Specialist

Description

Ambia, a leader in the renewable energy sector, is seeking a customer retention specialist. This role presents an exciting opportunity to join a dynamic team and make a significant contribution to our fast-growing organization.

Responsibilities:

Customer Communication:

• Communicate with customers in a way that fosters trust and empathy
• Be the positive interaction that changes a potentially unhappy customer into a customer that loves Ambia

Retention Effort Coordination:

• Coordinate effectively with other departments that play a part in retaining a customer (sales, permitting, home upgrades, scheduling, etc.)
• Communicate effectively via text, email, phone calls, and internal chats

Process Improvement:

• Identify trends and best practices related to customer retention
• Create and test new strategies aimed at increasing customer retention
• Collect feedback from customers and other departments related to customer retention

 Required Qualifications:

• Proven experience in sales, customer retention, advanced customer service, or a related role.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Creative mindset with the ability to find solutions to a wide range of customer frustrations.
• Familiarity with CRM (Customer Relationship Management) tools.
• Problem-solving skills and the ability to address issues proactively.
• Adaptability and a willingness to stay informed about industry trends and best practices.

Ambia:

Ambia is a residential Solar Panel installer in the United States. Ambia is dedicated to providing homeowners with power for their homes, while offering a unique and quality customer experience from start to finish. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.