Team Lead - Quality

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:             Team Lead – Quality

Location:             Richmond, VA

 

 

What we are looking for: 

The Team Lead - Quality provides leadership and technical direction to a team of hourly inspection associates, ensuring that team members are working safely and productively, and meeting defined production, and quality metrics. Team lead acts proactively to ensure smooth team operations, and ensure effective collaboration within the team.

 

What you will be responsible for in this role:

• Direct daily activities in the work area and allocated Team Resources as required to ensure daily production goals are met.
• Perform the task of Inspectors and Techs as resources require.
• Partner with department supervisors and managers to establish and communicate Quality performance expectations to assigned team members.
• Lead Daily Huddle meetings with a Team
• Serve  as a technical resource in all critical to Quality areas.
• Provide Guidance on Quality Expectations.
• Identify non-conformances and communicates with operations and engineering as required to address deficiencies.
• Provide team training and Ensures team members receive required task training as appropriate.
• Ensure team members work safely and wear required PPE; develops, promotes, and maintains a safe work environment.
• Monitor team performance and reports on established metrics.
• Ensure thorough handover between shifts for assigned areas.
• Identify parts and part descriptions using work order information
• Ensure timely and consistent communication with department supervisors/managers regarding employee attendance, performance, time-off requests, issues requiring disciplinary action, accident investigations, etc.
• Understand company policies and engages appropriate resources (HR, Safety, etc.) to handle issues that arise.
• Assist will developing and implementing quality tools and Guides, (Ex Visual aids, Quality Alerts, Quality processes, etc.)

 

 

What are the basic qualifications?

• High School Diploma or GED
• Minimum two (2) years of experience in a quality control/assurance role or other position that requires evaluating product quality against a defined set of specifications
• Able to read and comprehend wiring diagrams, blueprints, parts/component/assembly drawings

 

What are the preferred qualifications?

• ASQ Certified Quality Tech/Inspector or other recognized Quality standard (ex: ISO, UL, NSF)
• Associates degree and/or certification in technical field
• Demonstrated proficiency using precision measurement equipment (i.e., calipers, protractors, micrometers, etc.)
• Three (3) years’ experience in a leadership role
• Demonstrated ability to operate and prioritize in a fast-paced, changing environment
• Effective communicator; able to communicate verbally and in written form