Clinical Program Consultant (Clinical Program Advisor) Evernorth - Virtual

Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions, conducted in person.  Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients’ employees, and those they care about most, by providing access to high quality, affordable services where they work and live.

Our Evernorth Workplace Care solution isn’t a one-size-fits-all model. Using data-driven insights, we’ll customize a solution that addresses your organization’s most pressing needs—creating a more affordable, predictable, and simple health care experience.

Evernorth Workplace Care - Personalized Care Where You Are 

Summary

The Clinical Program Advisor will be a critical team member in transforming Evernorth Workplace Care (EWC) into an innovative health care provider promoting quality care and accessible services in an efficient and customer centric manner.

Reporting directly to the Director of Population Health and working in collaboration with the Medical, Operations and Shared Services Leaders to establish ongoing assessment, analysis, metric development and organizational structure to ensure the effective implementation of clinical practice to support organizational long-term and short-term strategic objectives, cost-effective care and services, and optimal quality patient outcomes.

The successful candidate will be responsible and accountable for collaborating with the Director of Population Health to develop the design of patient care delivery; manage training and development of initiatives that advance clinical and leadership competencies; building strong relationships and collaboration among staff and colleagues; and development and implementation of on-going programs to strengthen the skill sets, diversity, and sense of community relationships across EWC. The Clinical Program Advisor informs and trains staff to function consistently within licensed and / or certified scopes of practice and regulatory requirements.

Responsibilities and Essential Functions

Clinical Program Development, Support & Education

• Creates training and educational curriculum to establish and maintain standards of practice to drive positive patient engagement and improve health outcomes through a multidisciplinary innovative approach in the delivery of care and services.

• Assess educational needs cross clinical and administrative roles to inform curriculum development and career-stage learning opportunities

• Facilitate onboarding and orientation for new staff, ensuring alignment with organizational values and clinical expectations

• Curate and maintain instructional materials across various platforms, including EWC web pages

• Evaluate the effectiveness of educational programs using defined metrics and feedback loops

• In a coordinated approach with clinical leadership, develops and implements educational and training programs that result in quality and continuity of patient care.

Quality & Performance Improvement

• Develop, maintain and lead ongoing competency-based programs and education for staff, ensuring alignment with evolving evidence based clinical practice and NCQA Patient Centered Connected Care

• Co-manages the EWC preceptor program to support mentorship and skills development across clinical roles

• Collaborate with leadership to influence clinical quality measures, HEDIS outcomes and continuous improvement initiatives

Clinical Leadership & Advisory

• Facilitate quarterly clinical education sessions (e.g., Grand Rounds) and provide expert instruction within areas of clinical expertise

• Promote cultural competency and patient centered care across EWC clinical operations.

• Serves as a role model for clinical excellence, safety and professional development

• Maintains knowledge of clinical practice through continuing education, attendance and membership at regional or national nursing / allied practice association meetings.

• Leads committees, work groups and / or projects related to the EWC activities.

Operational Excellence & Stakeholder Engagement

• Supports ad hoc provider virtual/onsite coverage in in states where licensed & maintains ability to obtain unrestricted licensure as requested

• Advisory for plans, policies and procedures for the appropriate utilization of personnel (Physicians, NP, PA, RN, LPN, MA and allied personnel) at all practice levels in accordance with t