Director Product Management, Technical (Data Platform, Non-Relational)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

Come join the Data Platform Product team and work with a talented group of PMs, developers, designers and researchers. The Data Platform is the foundation of the NOW platform and provides scalable and intuitive databases and data services that enable our ecosystem of over 10K ServiceNow customers and partners. We are seeking individuals who are passionate about databases, data technologies, and scalable applications to join our core data platform team.

Role

ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses. We are looking for a Director of Product Management to own our non-Relational Data Platform services which includes our streaming data platform, event processing platform, container framework, and time-series database.

Our vision is to power the next generation of data intensive NOW Platform applications and provide developers and partners with world class services.

The Data Platform supports a wide range of relational, OLTP and OLAP databases and newer HTAP databases, with our recent acquisition of Swarm64. In addition, we also support several non-relational databases for search, time series, and data streaming. As we scale, we are moving to container-based provisioning and deployment models using Kubernetes.

We aim to provide a world class data platform with a deep focus on scalability, reliability, and observability to operate and grow alongside the needs of our BUs and customers. This role is highly collaborative, working with peer inbound and outbound product managers across BUs, customers, and experienced engineers that build highly available systems and services across the ServiceNow ecosystem.

What you get to do in this role:

Product Strategy and Planning:

• Drive product vision and strategy that sets us up for success as we look to scale to $10B+ in revenue
• Drive adoption and new BU business opportunities and evangelize the Non-Relational Data Platform across ServiceNow
• Collaborate with customers, researchers, and architects on developing and testing innovative product ideas
• Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations, and dependencies
• Lead a talented team of product managers

Requirements Prioritization and Release Management:

• Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU)
• Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, and related documentation
• Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues

Customer Insights

• Define key product success metrics and ensure they are instrumented & reviewed
• Understand how developers are using the product, gains, pains, and reasons for low usage
• Know top 3-5 customers intimately, their specific use cases, gains and pains
• Understand use cases by BU to bet