Sr. Hardware Reliability Engineer, Field Performance (Starlink Product)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. HARDWARE RELIABILITY ENGINEER, FIELD PERFORMANCE (STARLINK PRODUCT)

SpaceX is leveraging our experience building rockets and spacecraft to deploy Starlink, the world’s largest satellite constellation and most advanced broadband internet system. We provide reliable and fast internet to millions of users worldwide, including populations with little or no connectivity, rural communities, aircraft, watercraft, and places where existing services are unreliable, too expensive, or disconnected by natural disasters. We design, build, test, and operate all parts of the system, thousands of satellites and consumer antennae that allow users to connect within minutes of unboxing. The Starlink team is seeking out the best-in-class professionals to maximize Starlink’s potential for communities and businesses around the globe.

As a Sr. Hardware Reliability Engineer on the Starlink team, you will be responsible for performance and reliability of customer hardware (dish, router, power supply, cables), from telemetry analysis to hands-on electrical hardware failure analysis. Engineers in this role are expected to be intimately familiar with the design, manufacturing processes, test procedures, and data to customers. You will use this knowledge to troubleshoot customer issues, run investigations under pressure, root-cause defective hardware, and build out both dashboards and custom tools which give ever-improving visibility into the fleet’s performance and our customers’ experience.

This is a high visibility role which feeds into future product design, is involved in product launches, and one where you will regularly communicate findings to senior leadership.

RESPONSIBILITIES:

• Become a Wi-Fi field performance expert
• Perform hands-on debugging to drive to root cause and corrective action of failed phased-array, Wi-Fi routers, and power supply PCBAs
• Lead technical investigations with tight timelines by diving into isolated or fleet-wide performance or reliability issues which affect our customers and present findings to executives
• Build and maintain critical tools and custom software to objectively assess the performance and reliability of Starlink customer hardware
• Run internal betas and product launches to identify and resolve any design issues in the hardware or software of new products ahead of their public launch
• Build relationships and collaborate across disciplines including engineering, production, test, inventory, quality, supply chain, and customer experience to drive positive business outcomes
• Consistently contribute effort, leadership, and creative thinking to solving complex problems in a collaborative fashion and under tight deadlines

BASIC QUALIFICATIONS:

• Bachelor’s degree in electrical engineering, RF engineering, computer engineering, computer science, mathematics, or other STEM discipline
• 5+ years of experience working with digital or mixed-signal designs, using oscilloscopes, digital multimeters, power supplies, and/or soldering equipment (includes internships and school projects)
• Experience in networking technologies including but not limited to: Ethernet protocols and Wi-Fi standards
• 4+ years of experience with data analysis in Python/R

PREFERRED SKILLS AND EXPERIENCE:

• 3+ year of experience in consumer electronics or similar industry
• Experience troubleshooting electronics hardware
• Proficiency at understanding PCB schematics and layout tools
• Experience with engineering projects in any one or more of the following areas: CPU/FPGA/ASIC circuit boards, Linux, high speed interfaces, memories, and/or low power platforms
• Experience with basic principles of antenna theory, RF antennas, and communication systems
• Experience troubleshooting RF communication systems including Wi-Fi
• Understanding of service provider and home networks technologies including but not limited to:
  • Connectivity (Ethernet, Wi-Fi, WDM, IPv4, and IPv6)
  • Internet services (DNS, DHCP, NTP, UPnP, NAT etc.)
  • Knowledge and troubleshooting about most common consumer devices (NAS, IoT, Smart devices, etc.)
  • Experience working within complex, software defined networking (SDN) and/or network function virtualization (NFV) environments
• 1+ years of experience with SQL
• Strong coding skills: clean, efficient, and well-documented code with a foundation in software design principles
• Experience in a technical o