Guest Service Representative (FT)- Graduate State College

Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate by Hilton State College and its brilliant team of hospitality enthusiasts.  

 

JOB DUTIES AND RESPONSIBILITIES  

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner  

• Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities  

• Escort VIPs to room and check them in prior to arrival  

• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed  

• Responsible for issued bank - count bank at beginning and end of shift.  

• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management 

• Maintains front desk area to be clean and organized  

• Assisting with lobby activation as needed 

• Utilize proper procedures when handling guest PPI data  

• Understands the key points to communicate for a Graduate Arrival experience  

• Follows through and feels ownership of guest requests  

• Resolves guest complaints in a professional and efficient manner  

• Actively participates in Front Desk upsell program  

• Always retrieve necessary identification documents and form of payment upon guest arrival 

• Other duties as assigned  

EDUCATION AND EXPERIENCE 

• Prior Customer Service Experience  

• High School Diploma/GED 

KNOWLEDGE, SKILLS AND ABILITIES 

• Basic computer skills  

• Ability to communicate effectively verbally and in writing  

• Ability to exceed expectations of guests and team members  

• Excellent time management skills  

 

BENEFITS/ PERKS