Manager, Cash Applications

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We have an exciting opportunity for a Manager, Cash Applications to join our growing team! As Manager, Cash Applications, you will be responsible for managing the Cash Applications team and related technology to maximize effectiveness, accuracy of payment applications and ensure Brightspeed has a competitive and balanced offering for a variety of payment methods. You will lead and monitor the cash application processes to ensure the effective delivery of payments and to minimize unapplied cash. You will participate in the planning, roll out and implementation of strategic initiatives designed to improve the efficiency of cash applications. You will manage, lead, and develop the Cash Applications team. Come help us build the best and fastest fiber-optic network in America!

As Manager, Cash Applications, you will have the following duties:

• Responsible for timely and accurate application of all customer payments
• Responsible for developing key performance indicators for measuring timely payment applications, cash applications productivity and quality
• Develop short and long-term objectives, goals and strategies that drive the organization to improve timeliness and quality of customer payments
• Responsible for driving process improvement within the organization and to the impacting departments, including Collections, Accounting, and IT
• Determines the necessary requirements and drives implementation of improvements to aid in the standardization of customer payment methods
• Work closely with Payment Workflow and Cash Accounting teams for payment processing issues such as outages, deposit variances and any change that would affect Cash Accounting, Treasury and Collections
• Manage payment vendor relationships including SLA's, invoicing, outages, and RFP's which includes process for incorporating new payment methods, banks, and input channels for all billers
• Maintain accurate records and files and generates related reports
• Maintain a professional cash applications staff with sufficient knowledge, skills, and experience to meet the responsibilities of the Customer Financial Services department including but not limited to hiring, evaluating, monitoring, terminating, counseling, recognizing and developing personnel

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Finance, Accounting, Business, or related field
• 5+ years of experience in cash applications with at least 2 years at the supervisory level
• Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management.
• Relationship-builder and strong listening skills
• Demonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence; conveys sound judgment; builds trust; is collaborative, insightful, proactive, and future-focused
• Well–organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments
• Demonstrates integrity and the highest ethical standards in all aspects
• Ability to learn complex systems, process quickly and be able to convey that knowledge to others

BONUS POINTS FOR:

• Telecommunications industry experience
• SAP experience
• Experience with driving process automation

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office