Program Manager, Verily User Success

Who We Are

Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes.

Description

As a User Success Study Program Manager at Verily Life Sciences, you will set up and manage support systems for products and studies. You will create personal and scalable programs to delight users and improve operations. You will manage several programs and collaborate with other teams such as Commercial, Product Management, Engineering, UX, Quality Assurance, Clinical Affairs, and Regulatory Affairs.

Responsibilities

• Engage directly with participants and develop workflows to support them throughout clinical study. 
• Train and coach clinical research associates and study team members on study materials, workflows, and best practices for participant engagement.
• Serve as a project expert and point of escalation with cross-functional teams.
• Create and monitor reporting and analytics for study support.
• Present to stakeholders and drive process and product improvements.

Qualifications

Minimum Qualifications

• BA/BS degree, or equivalent practical experience.
• Experience working in a regulated environment.
• 3+ years in the medical device or clinical research settings in a project or a program management role, or in a support function.
• Knowledge of applicable clinical research regulatory requirements; ie, Good Clinical Practice (GCP).

Preferred Qualifications

• Experience with clinical study coordination, working directly with patients and participants.
• Excellent interpersonal, communication, organizational, problem solving, and analytical skills with high attention to detail.
• Proven ability to work in fast-paced and constantly evolving environments, preferably from a large organization.
• Tech-savvy, comfortable working with different systems and platforms and familiar with gSuite and Google Cloud.

The US base salary range for this full-time position is $104,000 - $148,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

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Why Join Us

Build What’s Vital.

At Verily, you are a part of something bigger. We are a diverse team of builders innovating at the intersection of health and technology—united by a shared spirit of curiosity, resilience and determination to make better health possible for all. This builder mindset means your fingerprints will be on the work that shapes the future of health. 

Fulfilling our precision health purpose starts with the health of our Veeps, which is why we offer flexibility, resources, and competitive benefits to support you in your whole-person well being. 

Our culture reflects the behaviors that stem from living our values every day in how we Innovate Healthcare and Technology, Gain Velocity as One Verily, and Respect Individuals. As One Verily, we uphold our collective accountability to sustain this culture and to create a VIBE (Verily’s Culture of Inclusion, Belonging, and Equitability) where all Veeps feel included, a sense of belonging, and have opportunities to grow. 

If this sounds exciting to you, we would love to hear from you.

You can find out more about our company culture on our LinkedIn Company Page and Verily Careers page.