Job Description Summary

The Biomedical Technician II will respond to service calls within a hospital or healthcare system in Long Island. You will evaluate, diagnose, and perform repair and planned maintenance on biomedical equipment, providing service excellence to drive customer satisfaction.

At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch.

Job Description

Responsibilities:

• Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.

• Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.

• Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.

• Effectively communicate and partner with teammates and colleagues.

• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction.

• Implement GE/customer facility contract, supporting business goals and objectives.

• Lead, instruct, and assist technicians on basic and complex repairs and resolution.

• Work as a member of local team to provide efficient service delivery to all accounts within assigned area.

• Share on-call/pager responsibility.

• Document all repair actions and submit reports/summaries according to schedule.

• Ensure proper care of spares, tools and test equipment, and ensure calibration.

• Maintain approved parts inventory.

• Manage vendors’ service delivery processes in compliance with GE policies, as instructed.

• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction

• May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).

• Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.

Qualifications:

• Associate’s or bachelor’s degree in electrical engineering, Biomedical Engineering, Mechanical Engineering, or related field and 3+ years of experience servicing biomedical equipment; OR equivalent military education and 3+ years of experience biomedical equipment; OR High School Diploma/GED and 4+ years of experience servicing biomedical equipment.

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.

• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Preferred Qualifications:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Quality-Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

• Ensure all test equipment is tracked and 100% calibrated on time.

Characteristics:

• Certified Biomedical Electronics Technician (CBET) desired.

• Experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.

• Experience in a hospital setting.

• Experience interfacing