Senior Manager, Omnichannel Planning and Execution

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Job Purpose and Summary:

The Senior Manager of Omnichannel Planning and Execution will be responsible for performance reporting and analysis of the digital businesses. They will lead both planning and executing business strategies while supporting cross functional stakeholders. Building Category sales and margin budgets and forecasts. Build and maintain financial models to track business performance. On-going quantitative assessments of initiatives to drive digital growth. They will be a strategic partner and strong collaborator with multiple cross functional teams including front store category management, digital product, marketing, supply chain, and others. They will lead and develop direct reports.

Primary Job Duties & Responsibilities:

Responsibilities Estimated % of Time

Delivers Results 50%

• Support the creation & optimization of business tools and reports.

• Ensure accuracy of data and reports.

• Support the annual budget process for digital developing a multi-year business case, in support of the digital and omni-channel vision.

• Develop and execute department and category sales & margin forecasts/budgets for assigned categories.

• Manage and execute financial forecast and budget submissions for sales/margin/expenses.

• Ensures accurate and timely performance management tracking, insights, and proposed actions to deliver on defined financial goals.

• Partner closely with key stakeholders including Finance, Analytics, Digital Merchandising, Fulfillment, Marketing, Merchandising, Rx, Strategy, Inventory and Store Operations.

• Leverage data, insights, and analytics to influence stakeholders and makes recommendations as appropriate.

• Lead weekly business review discussions via sharing Key performance indications and insights.

• Lead Monthly & Quarterly financial read outs.

Strategic Planning 25%

• Develop robust business cases to support and prioritize new opportunities.

• Help develop short- and long-term plans for assigned categories by fulfillment channel.

• Partner with cross-functional teams including finance, fulfillment, call center to ensure accuracy in data and forecasts.

• Analyze overall digital business for assigned categories. Understand performance and market trends.

• Navigates ambiguity and change to achieve goals despite potential obstacles.

• Support strategic initiatives and KPI performance.

Drive Innovation 15%

• Synthesize financial insights and ask key questions to drive towards financial goals.

• Automate reporting to drive efficiencies.

• Analyze operating expenses and partner with cross functional teams to drive improvements.

• Partner with analytics to deep dive on results, uncover risks and opportunities.

• Look for ways to break through implementation barriers rather than be impeded by them.

Champion Culture 10%

• Leadership: Providing guidance, direction, and support to teams and departments to ensure smooth operations and optimal performance. 

• Responsible for leadership development, succession planning, and driving engagement programs for the teams you oversee. Ensure development and mentorship of next generation of leadership talent. 

• Participate with onboarding tasks for new hires; builds, maintains, and enhances all onboarding documentations. 

• Creating a culture centered on inclusion and well-being. 

• Promotes a high-performance culture by clearly setting goals and expectations. 

• Act a