Member Services Operations Specialist

Job Description:

LegalMatch is looking for a detail-oriented Member Services Operations Specialist to support our Sales and Billing Departments. This person will perform well in a fast-paced environment with accuracy and confidence. This position is an administrative role where they will assist in finalizing the sales and customer service support functions. This is not a call center position.

LegalMatch offers a unique environment where your ideas are always appreciated and your contributions make an important difference. All of our employees enjoy the ability to make an immediate impact, learn new things and partake in a high-energy, vibrant working environment with extremely accomplished people.

Responsibilities:

• Tracking and updating the status of applications, writing contracts and other documents based on existing templates, obtaining records of discipline from bar associations and courts.
• General bookkeeping duties ranging from adding and applying invoices, account reconciliation, verification of monthly collections spreadsheets, etc.
• Updating of all process steps in our CRM database.
• Daily interface with our Sales and Customer Services departments.
• Responsible for updating our Sales department in relation to policies and procedures.
• Updating multiple spreadsheets relating to order changes, collections, and member services.
• Additional projects as needed.

Qualifications:

• Previous experience as a Billing/Administrative Assistant (1+ yrs)
• Experience in Microsoft Office (Word & Excel).
• Ability to multi-task and prioritize in a deadline-oriented environment.
• Quickbooks would be a plus.

Perks:

• Beautiful high-rise view overlooking the mountains, Aces ballpark, and downtown Reno.
• Easily accessible for public transportation.
• On-site coffee shop and restaurant.
• Free on-site Gym.
• Parties/Luncheons held every other week. Enjoy Free snacks, breakfasts, lunches, and company-wide parties
• Open concept office with sit-to-stand desks.
• Business casual dress code. We encourage creativity and we are tattoo/piercing and non-traditional hair color friendly.

Benefits:

• Health, Dental, and Vision Insurance
• Disability Insurance
• Employee assistance program
• Health savings account
• Life insurance
• Paid Time Off

Schedule:

• 8 hour shifts
• Monday to Friday, Day Shift
• No nights, No weekends