Employer Services Representative
AlegeusAbout the role
Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.
Employer Services Representative
Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Employer Services Representative, you’ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships!
OPPORTUNITY HAPPENS HERE — REALIZE YOURS
Alongside the best and the brightest, you will regularly:
Deliver exceptional service by responding to employer inquiries (HR leaders, brokers, account managers) via phone and email, ensuring timely and professional resolution.
Maintain service excellence by meeting key performance metrics, including customer satisfaction scores, ticket resolution timelines, call queue adherence, and quality assurance standards.
Identify trends in recurring issues, share insights with leadership, and promote self-service tools to reduce escalations and enhance the employer experience.
Support employers with eligibility updates (new hires, changes, terminations) and assist in resolving technical issues related to payroll funding, HSA deposits, and EDI/sFTP transmissions.
Collaborate with internal teams to escalate and resolve member-level and employer-level issues, ensuring a seamless and positive customer experience.
Build and maintain expertise in Alegeus platforms and consumer-directed benefits (HSA, HRA, FSA), staying current on product updates and industry changes through training and self-learning.
ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT
Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As an Employer Services Representative, these skills are essential for success:
Abilities: Strong problem-solving and de-escalation skills; ability to thrive in a fast-paced environment while maintaining professionalism and delivering high-quality outcomes. Proficient in Microsoft Office (Outlook, Word, Excel) and familiar with collaboration tools like WebEx, Teams, or Zoom.
Experience: 1–3 years of customer service or client support experience in a professional setting required. Experience supporting employer groups, senior-level contacts, or decision makers preferred. Background in health insurance, consumer-directed benefits (HSA, HRA, FSA), or regulated industries is highly desirable.
Education: Bachelor’s degree or equivalent education and/or work experience preferred.
Location: 25% Hybrid in Maitland, FL
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BECAUSE WE CARE, WE OFFER:
A flexible work environment
Competitive salaries, paid vacation, and holidays
Robust professional development programs
Comprehensive health, wellness, and financial packages
SHARED AMBITION. INSPIRED FUTURE.
At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals.
People First. We pride ourselves in bringing talented people together and treating one another with care.
Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.
“I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best pl
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