Desktop Support Technician(Automotive)

Desktop Support Technician – Holler-Classic Family of Dealerships

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 12 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales. The perfect candidate will be based in our Group’s home office in Winter Park (conveniently located off Lee Rd. exit on I-4).

As a Desktop Support Technician, you will have the opportunity to make a positive impact on our business and the lives of team members and customers every day. We are looking for a driven, dedicated individual who is excited by the opportunity to join a successful, growing team and continue to drive home the culture of success that has been built over nearly nine decades.

Duties and Responsibilities include, but are not limited to, the following:

· Provide technical support for desktops, laptops, and mobile devices (primarily Windows environment, with some macOS and Android endpoints)

· Set up and troubleshoot hardware: monitors, docking stations, printers, and peripherals

· Install, configure, and maintain software applications and operating systems

· Support business specific software applications, such as:

o DMS – Auto/Mate, Reynolds & Reynolds

o F&I Menu – Darwin

o Service Lane Technology – xTime, myKaarma, TruVideo

o Quickbooks

o Marketron

· Provide support for Microsoft 365 (Outlook, Teams, Word, Excel, etc.)

· Perform basic network troubleshooting (Wi-Fi, VPN, DNS)

· Manage user accounts and permissions in Active Directory/Azure AD

· Use remote support tools to assist users at Company’s 16+ locations

· Document issues and resolutions in a ticketing system

· Assist with device imaging, deployment, and inventory management

· Support employee onboarding and offboarding (equipment setup, access provisioning)

· Enforce security best practices (MFA, secure password policies, device encryption)

• Additional duties, as assigned by management

Requirements:

• Minimum of two years of prior desktop support experience
• Strong communication skills with the ability to support users from entry-level to C-suite (via phone, email/chat, or in person)
• Ability to lift up to 50 lbs.
• Willingness to serve in on-call rotation (typically one weekend per month)

Benefits:

• 401(k) & 401(k) Matching
• Employee Assistance Program
• Health Insurance
• Dental Insurance
• Vison Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off After 6 months
• Referral Program
• Associate Discount Program

Supervisory Responsibilities