Store Manager - Wrentham Premium Outlet

OVERVIEW: 

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to lead its Wrentham in Wrentham, Massachusetts. 

The Store Manager partners with and supports the Sales Supervisor in all aspects of store functions: Sales Generation, People Development, Operations and Visual Merchandising. The Store Manager's focus is to lead and guide through effective communication, training, coaching, and developing all Sales Supervisors, Sales, and Support Associates in the moment and on the sales floor or in the stock room. The Store Manager is also responsible for generating his or her own percentage of sales. The Store Manager must be proficient in performing and training all POS transactions, dealing with customer service issues, opening and closing the store, all operational practices, and visual merchandising standards. 

RESPONSIBILITIES:

Sales Generation

• Daily monitoring of KPIs and sales results
• Set daily goals during the morning brief
• Set actions plan to achieve monthly/annual target while reinforcing sales techniques toward the team
• Embody the Selling Ceremony
• Propose challenges to the team to motivate them to reach their targets
• Develop data collection and data accuracy
• Train and empower the team to develop customer loyalty
• Train the team to recruit new clients through a personalized relationship
• Identify actions to reactivate sleeping clients
• Proactively advise/propose events to develop business & client database
• Attend the major events of the city, act as a Brand Ambassador. Develop a network in their market
• Understand the economics in their country/city/foreign countries…to anticipate the potential impact on their business

Operations

• Know and apply the Store Operation Manual
• Organize and monitor all back-office activities (stock and cash point)
• Take actions to maintain an excellent level of cleanliness, facilities, and store maintenance.
• Prepare and monitor rolling inventory and annual fiscal inventory.
• Report activity with qualitative comments and set action plans if needed. Know how to use the main reports. Is able to use IT tools as set up by the Company (retail pro reports, …)
• Manage, organize, and follow up with all product repairs for clients.

Visual Merchandising

• Consistently maintain the visuals guidelines and standards of presentation
• Lead by example in terms of presentation and grooming. Make sure the team is constantly representing the Brand (uniform policy, grooming guidelines, …)
• Communicate to the Head Office team qualitative and proactive feedback on products & visual merchandising to drive results

People Development

Recruit /onboarding:

• Define needs in terms of profiles, competencies, languages.
• Partner with HR to hire the Best Profiles
• Be proactive and source Talented Profiles from various backgrounds (competitors, retailers, hospitality)
• Ensure new employees follow the onboarding process and assess the performance and integration during the first 90 days.

Manage Performance:

• Monitor performance: set clear daily/monthly target (sales, customer data capture, product knowledge)
• Build team spirit and an atmosphere that encourages performance and initiatives
• Value/reward performance and manage underperformance with constant feedback
• Perform monthly one to one meetings with each member of your team.
• Write and administer all corrective actions for all levels of st