Project Manager

Project Manager, Reach CRM

Remote - United States

The Opportunity: 

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.  

For more information about Anthology and our career opportunities, please visit www.anthology.com. 

This position leads the implementation of our Reach CRM solution. This solution goes beyond the traditional CRM to help institutions with admissions, student success, retention, alumni, advancement and more, so our institutions can respond dynamically to each student’s unique experiences and needs at every stage of their lifecycle.

The Project Manager is accountable for the successful delivery of our Reach CRM solution, achieving both efficient delivery and high levels of client satisfaction. In accordance with Anthology’s standard implementation methodology, the Project Manager drives the entire implementation process to ensure project deliverables are completed on time and within budget. This includes scope management, schedule and budget management, risk and issue management, decision management, document management and reporting, and change control management.  The Project Manager works with Resource Managers to ensure the project is properly staffed based on project requirements, facilitates go-live activities, and ensures a seamless transition to support services upon project closure. The Project Manager is responsible for building strategic relationships with client staff and cross-functional teams within the Anthology organization using a consultative mindset and client-centric approach.    

Primary responsibilities will include:

• Daily management of project activities in line with approved scope, schedule, and budget
• Maintaining accountability for all project related documentation including functional and technical materials with minimal supervision
• Establishing positive, professional relationships with client staff inclusive of professional demeanor, conduct, and appearance
• Managing project scope and deliverables per approved Statements of Work, including creation of baseline project schedule, budget, and implementation strategy
• Ensuring governance structure is adhered to in accordance with Anthology’s implementation methodology and defined roles and responsibilities
• Working with Resource Manager to ensure the project is properly staffed for project requirements
• Executing project communication strategy including regular project and executive status reporting to internal and external stakeholders
• Developing risk mitigation strategies to ensure consistent project delivery and success and timely resolution of project-related issues
• Nurturing positive client relationships based on mutual respect and trust
• Managing conflicting client requests and complex issues/problems
• Providing direction to resolve complex problems and competing priorities
• Collaborating with internal and external stakeholders to manage expectations and influence change when necessary
• Identifying process improvement opportunities and serve as an internal change management champion
• Guiding process improvement efforts by assessing risks and applying innovative problem-solving techniques
• This role requires approximately 25-50% travel

The Candidate: 

Required skills/qualifications: 

• Bachelor's degree and/or relevant work experience