Retail Merchandising Supervisor

Job Description

 Retail Merchandising Supervisor

The role of the Retail Merchandising Supervisor (RMS) is the accountability for the hiring, training/coaching and monitoring of the hourly merchandising staff to achieve world class retail effectiveness while optimizing cost efficiencies. Individuals will need to ensure all in-store activities are properly executed to support the merchandising plan.
 
The Retail Merchandising Supervisor will have an assigned geography and Sales Service Representatives who are scheduled to perform in-store activities (merchandising, display building, backroom management, etc.). The Retail Merchandising Supervisor will oversee these individuals and aid in developing their capabilities. 

A successful Retail Merchandising Supervisor should have sound understanding and be well suited to assume the responsibilities of the role by excelling in the following skills:

• Actively participate in the interview process of new hires via in-person or video conferencing of prospective candidates.
• Manage the selection process for all new hires to the Sales Service Representative (SSR’s) position.
• Ensures newly hired SSRs participate in a standard on-boarding/orientation process and all appropriate training programs within the prescribed timelines.
• Responsible for on-the-job coaching as well as providing continuous learning and development for SSRs.
• Utilizes the Performance Management process to assist in correcting substandard work practices by direct reports.
• Communicate Sales team/area priorities and help SSRs prioritize time and efficient work standards.
• Ensure all merchandising activities are properly executed at store level to support the merchandising game plan.                                          
• Responsible for annual performance appraisals for all direct reports.
• Approves all requests for leave in a timely manner and communicates to impacted employees.
• Has a general understanding of employee benefits for both full time and part time eligibility.
• Works in a collaborative environment with District Managers to ensure merchandising standards are adhered to.

Key Competencies:

• Conflict Management: Ability to identify and manage areas of conflict, defusing situations of conflict, and creating an acceptable resolution.
• Confronting Direct Reports: Open and candid feedback to aid in identifying areas of skill development and overall performance opportunities of direct reports.
• Customer Focus: Using sales and business approaches that provide service and value beyond customers' expectations and helping customers identify and execute the appropriate strategies for their business success.
• Developing Direct Reports and Others: Excel at encouraging individual development by incorporating Praise, Question, Polish into daily coaching routine. Seek out opportunities to mentor others in their development.
• Managing Diversity: Awareness of both the qualitative and quantitative aspects of a diverse group of direct reports. Strive to bring out the best in all employees.
• Informing: Skilled in communicating with a broad range of Mondelez employees and store personnel.
• Listening: Strive to gain a complete understanding prior to rendering decisions. Ensure there is a balance in this competency by providing input to others.
• Motivating Others: Incorporate varied methodologies to inspire direct reports to produce beyond their capabilities.
• Planning: Develop strategies that address key organizational initiatives while balancing the need to operate in a coat efficient environment. 
• Sizing Up People: Taking the time to understand the whole employee and not just their performance.  Asking the right questions to gain a complete perspective.
• Building Effective Teams: Incorporate coaching techniques and motivational skills to develop a sense of team versus individuals.

Who is a good fit?

• High School Diploma or GED required, Bachelor's degree preferred
• Be at least 18 years of age and have a valid REAL ID driver's license (issued by the state in which the person resides), U.S. passport, or federal ID. This role will service a military base facility where it is a federal requirement to have a valid REAL ID driver’s license, U.S. passport, or federal ID to access. 
• A flexible work schedule may be required, including being available to work weekends and holidays
• Previous Retail, Sales and/or Customer Service experience a plus
• Successful completion of drug test, MVR check, and general background check
• Ability to perform physical demanding work in a fast-paced work environment