Solution Architect ServiceNow

Company Description

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.
Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility.
Driven by its ambition to grow and industrialize, Inetum generated sales of €2.5 billion in 2023.

In response to a market that has been growing steadily for over 30 years, Inetum has made the deliberate choice to refocus on 4 core businesses in order to gain strength and offer customized solutions tailored to the specific needs of its customers: consulting (Inetum Consulting), infrastructure and application management (Inetum Technologies), software implementation (Inetum Solutions) and its own software publishing business (Inetum Software). Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

At Inetum Belgium, we offer more than just a job; we provide an inspiring environment and opportunities for growth and development. We strive to create a workplace where you can harness your talents, contribute to challenging projects, and be part of a leading IT consultancy group.

Job Description

As a Solution Architect, most of your work involves working closely with company customers to understand their business requirements and design IT solutions based on the Inetum ServiceNow portfolio that meet their needs while ensuring scalability, reliability, and maintainability. You will lead a team of consultants and developers in delivering these solutions and identify opportunities for new offerings or reusable artefacts. Additionally, you will create reusable assets to improve delivery efficiency and quality, streamlining the process and working closely with rest of Architecture Practice and all relevant stakeholders to achieve your goals.
 
YOUR FOCUS: 

• Work closely with company customers to understand their business requirements and translate them into an IT solution following best practices.

• Lead workshops to gather customer requirements and advise on potential solutions.

• Design and configure applications, integrations, and workflows based on the company services portfolio to meet customer needs, ensuring that they are designed with a focus on scalability, reliability, and maintainability.

• Lead a team of consultants and developers in the implementation and delivery of IT solutions, ensuring that they meet customer requirements and quality standards.

• Identify solutions from customer engagements which are suitable candidates for transforming them into reusable packages/artifacts.

• Work closely with the Business Process Consultancy team to define the most suitable Business Process over Technical Capabilities of the platform.

• Work closely with the Sales team to identify opportunities for new IT solutions and provide technical expertise and guidance throughout the sales cycle.

• Develop and deliver technical presentations and demonstrations to prospective customers and collaborate with the Sales team to develop proposals and estimates.

• Contribute to building the company delivery practices in connection to its existing/future services portfolio.

• Work on stories to create re-usable packages/artifacts, which can minimize delivery time for repeatable engagements and improve the quality of deliverables.

• Stay up-to-date on the latest solution features and functionalities based on the company service portfolio, and provide recommendations for their use to customer and internal teams.

• Participate in pre-sales activities, including proposal development and presentations to potential clients.

• Collaborate with other architects and technical leads to ensure the IT solution is integrated with other systems and platforms as needed.

• Analyze potential issues and present written or verbal suggestions for solutions.

• Define high and low-level solution designs.

• Independently work with the customer, understand, and translate requirements into features and user stories.

• Clarify client's system specifications and understand their work practices.
   

• Suggest and execute implementation best practices, where relevant.

• Create necessary documentations such as design documents, function