Nurse Manager, General Surgery

Start the day excited to make a difference…end the day knowing you did.  Come join our team.

Job Summary:

This position is accountable for coordination of performance improvement activities designed to achieve and maintain compliance with federal, state and JCAHO requirements. This position supports our Emergency Department’s clinical and service program development for quality outcomes. The incumbent in this position will support the mission, vision, values and strategic initiatives of Mary Washington Healthcare and must demonstrate a commitment to quality service to patients, physicians, the public and co-workers. The incumbent in this position will be responsible for compliance with all federal and state laws and regulations governing the privacy and of patients' protected health information.

Essential Functions & Responsibilities:

Demonstrates behaviors consistent with the MWHC Leadership Competencies:

Create Plan

• Collaborates with the health care team to develop and implement a schedule and staffing plan. Approves department final schedule.
• Assists the Director in the planning and management of the departmental budget.
• Accountable for the education and orientation plan with the Clinical Nurse Specialist.

Achieve Results

• Utilizes the performance improvement process to identify opportunities for improving outcomes in clinical effectiveness, clinical practice, service operations, and standards. Collaborates with the Director and Nurse Educator/Clinical Nurse Specialist to develop and implement improvements accordingly.
• Assists Director and Physician leader in the resolution of customer satisfaction and quality issues.

Listen, Understand, Communicate

• Demonstrates effective communication and problem-solving skills with staff, physicians, and ancillary departments. Provides timely feedback and/or problem resolution. Fosters an environment for providing a customer service culture.
• A minimum of 8 hours per month will be scheduled during off-hour shifts/weekends.
• Collaborates with the Director and Nurse Educator/Clinical Nurse Specialist (where applicable) to facilitate communication (i.e.: staff and team meetings).
• Accountable for staff meetings and department communication (huddles, emails, minutes, communication books, etc). Maintains records of communication to Associates.
• Attends meetings and committees as assigned.
• Participates and mediates in conflict resolution.

Exceeds Partner Needs

• Acts as a resource to physicians and staff by use of clinical rounding and assessing unit operations.
• Collaborates with ancillary departments to ensure availability of equipment and supplies. Identifies new technology available for patient care.
• Performs other related duties as requested.
• Demonstrates active engagement through visibility, accessibility, rounding and open communication.
• Develops action plan for Associate Engagement based on departmental results in collaboration with the department Associates.

Execute and Analyze

• Participates in clinical reviews as needed.
• Possesses knowledge of regulatory requirements related to the service (JCAHO, EMTALA, Virginia State Health Department) and implements mechanisms for compliance.
• The Manager has the primary responsibility for staying current with relevant compliance information and developments and for disseminating this information among his/her staff members. The Manager is also responsible to provide a courtesy copy of the materials shared with staff to the Compliance Officer.
• Responsible for approving biweekly payroll, identifies trends in utilization and takes corrective measures as needed.
• Ensuring monthly budget is reviewed, variances are completed and validated and implements corrective action as needed to include accountability for productivity.
• Accountable for service outcomes. Actively implements Studer tools in department. Maintains logs of rounding on Associates and patients, identifies trends and develops action plan to address issues. Reviews department Associate competencies to ensure they reflect behaviors needed to achieve departmental service goals.
• Accountable for quality outcomes and completion of chart reviews to maintain level of quality. Reviews department Associate competencies to ensure they reflect behaviors needed to achieve departmental quality goals.
• On call for care center in collaboration with other Nurse Managers and Director.
• Responds to requests for departmental reports from partners.
• Reviews departmental reports and addresses issues appropriately.
• Orders/ oversees sign off of department supplies, nourishments, a