IT Site Lead

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Title: IT Site Lead

Location: Milwaukee Sales Office, R&D and Monroe (Must be willing to travel to the Monroe office once a week.)

Jobs Supervised: This is an individual contributor role.  No direct reports at this time.  Works closely with all IT groups and IT vendors.

Basic Function: This role is focused on the support and delivery of IT services at a specific site or sites.  Primary focus is on end user desktop, laptop, mobile device support and the associated hardware and software at their sites.

Essential Duties:

• Must possess thorough and relevant computer/systems administration and operations knowledge in the area of desktop, laptop, and end user device technologies (hardware and software). 
• Accountable for the management of all end user compute devices at a site.  Microsoft Windows client platforms. 
• Provides technical expertise and guidance in the areas of end user compute components.  Analyze performance in order to determine the need for repair or replacement. 
• Perform backups, reporting, and DR activities as needed 
• Provide first level technical support for a site. 
• Escalate to second and third level helpdesk support contacts in the areas of desktop, server, networking, and communications. 
• Must possess and apply intellect, judgment, and management skills to achieve required results 
• Position requires the constant and consistent exercise of intellect, judgment, and ability commensurate with manager positions in similar industries or situations 
• Position requires frequent exercise of decision making and problem solving, and occasional policy or procedure interpretation skills 
• Ability to handle responsibilities with effective interpersonal skills and to effectively interface with others inside and outside the Company is required 
• Position requires ability to work in a normal computer operations environment 
• Stays current with changes in technology as well as changes within the Corporation.  Uses this knowledge to recommend improvement in systems and procedures 
• Must be willing to travel to the Monroe office once a week.

 

Experience: 5 years or more in IT environment. At least 3 years or more directly responsible for desktop/laptop administration. Experience in a manufacturing environment preferred. Relevant industry certifications preferred.

Education: Bachelor’s Degree preferred.

Working Conditions and Hazards:  

Normal plant, shop, field or office conditions. From time to time, slightly disagreeable features. Negligible/little or no exposure to hazardous conditions. This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.

Physical Skill & Effort: Limited manual dexterity required. Work requires simple, easy muscular movements.

 

Benefits of Being a Cleaver-Brooks Employee:

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

 

Who is Cleaver-Brooks:

Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network’s ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Our customers will tell you that we are the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They will also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions th