Customer Service & Logistics Manager

You may not realize it, but you’ve likely used a product today made possible by the plastics and chemicals manufactured by Chevron Phillips Chemical. From medical supplies and electronics to food packaging and cosmetics, we create the building blocks for more than 70,000 consumer and industrial products.

 

Even as a global company with 5,000 employees, we maintain a “small company feel” and uphold a culture of respect, diversity, and inclusion. Ask any Chevron Phillips Chemical employee what they like best about their job, and universally, the answer is “the people I work with!” We value work-life balance, and love to see our employees thrive both professionally and personally. There has never been a better time to work for Chevron Phillips Chemical. If you’re ready to grow with us and become part of our vision of being the premier Chemical Company, apply today!

 

Purpose/Introduction

We are currently seeking a Customer Service & Logistics Manager within the Supply Chain organization in the Commercial business unit at Chevron Phillips Chemical Company. This position is responsible for the administrative and functional management of the Customer Service & Logistics teams, which manage the order- to-cash processes for a group of diverse businesses in both domestic and export areas (including both Hazardous and Non-Hazardous materials, liquids & plastics). The Customer Services & Logistics Manager manages a staff of around 45 employees in a variety of roles, including Customer Account and Logistics Coordinators, Batch Account Coordinators and five frontline supervisors.

Responsibilities

• Develops and set goals and objectives for the work group in alignment with the strategic goals of CPChem and the Supply Chain organization
• Leads and supports Supply Chain digitization and sustainable growth projects (including commercialization
• of cPE, eCommerce digital project, SAP S4 implementation, GTPC, TMS, PO automation, etc.)
• Fosters environment that incorporates iCARE 2.0 pillars to achieve high team performance (including Speed of Trust, practicing accountability, and constructive conflict)
• Manages organizational changes, ensuring seamless customer service operations to support the team’s organizational capability
• Member of the Supply Chain leadership team. Represents SC in MNM team
• Provides leadership, training, mentoring and coaching to direct reports
• Ensuring compliance with all applicable regulations, laws, and guidelines, such as import/export, DOT, and corporate reporting compliance
• Leading change management efforts for continuous process improvements, customer service KPI metrics, CFS, developing benchmarks, and reporting results

Required Qualifications

• Bachelor’s Degree required, preferably in Supply Chain, Engineering, Business, Accounting, or Technical field
• Minimum of 10 years of work-related experience in Customer Service, Sales, Supply Chain, and/or Transportation
• Strong people management skills and conflict resolution
• Demonstrated ability to build and maintain effective working relationships Must have excellent oral and written communications skills
• Must be a self- starter who is able to handle multiple tasks concurrently and meet deadlines
• Must possess the ability to develop & foster relationships with internal and external customers, sales personnel, plant and headquarters employees, and third-party service providers
• 5-10% travel required

 

Preferred Qualifications

• Prior supervisory experience
• Prior SAP experience
• Experience with MS 365 Applications

 

Chevron Phillips Chemical offers competitive salaries, a comprehensive benefits package and at most locations, alternate work schedules. To learn more about Chevron Phillips Chemical and to be considered for a position, please visit us online today at www.cpchem.com.

 

Paper resumes will not be accepted. All job seekers must go to the web site to be considered for positions. If you are interested in applying for this position and need an accommodation to apply, please contact our Human Resources Service Center at 1-800-446-1422, option 4.

 

Chevron Phillips Chemical Company is an Equal Opportunity / Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status or marital status.

 

To all recruitment agencies: We are not responsible for any fee related to unsolicited resumes from 3rd party staffing and recruiting agencies (whether submitted through this website or sent dire