Summer 2026 UCGS Operations Lead (Student)

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This position is available only to enrolled American University students.

 

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Department:

Conference Operations Support

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

The Student Leadership Team (SLT) acts in paraprofessional capacity in preparation for and during the summer conference season, assisting University Conference & Guest Services (UCGS) conference and event planning duties at client-facing and operational levels. The Operations Lead (OL) reports directly to the Senior Operations Manager within University Conference & Guest Services. The OL is responsible for overseeing the residence hall rooms by communicating with campus partners and Operations Assistants about guest’s arrival, as well as managing the maintenance requests by submitting 2fix tickets and tracking facilities’ requests statuses. The OL will work in conjunction with the Senior Operations Manager and the Student Leader Team to perform on-site coordination of various summer operations across campus.

Essential Functions:

• Residence Hall Operations: The Operations Lead will oversee all aspects of room readiness in the resident halls.

• Oversee the room readiness process in the residence halls by communicating with appropriate campus partners, Aramark Housekeeping.

• Using Star Rez, prepare spreadsheets and information for room checks to be completed by the Operations Assistants to ensure rooms are ready for guest occupancy.

• Follow up with Aramark Housekeeping on rooms that are not ready for check-in.

• Inform Senior Operations Manager of damage reported in the rooms.

• Create and assign room readiness tasks for the Operations Assistants by uploading Excel SharePoint with the check-in sheets to Trello.

• Facilities Management: The Operations Lead will manage all aspects of 2-fix requests from clients and staff.

• Monitor maintenance requests submitted by the student staff on behalf of the clients, submit 2-fix requests, track the status of work orders, and follow up with 2-fix, as necessary.

• Manage maintenance requests submitted by Operations Assistants during facilities rounds, submit 2-fix requests, track the status of work orders, and follow up with 2-fix, as necessary.

• Assist in closing the residence halls by submitting facilities issues found at the end of the summer to campus partners (housing and facilities management) to prepare residence halls for academic year.

• Venue Operations: The Operations Lead will work alongside/backstop the Operations & Scheduling Lead to manage venue inspections.

• Utilize space rental reports to assign Operations Assistant venue inspection tasks in Trello before and after a client’s arrival to assess damages in the space.

• Monitor venue inspection submissions from Operations Assistants.

• Inform the Senior Operations Manager of damage and the client that caused the damage.

• Assist Senior Operations Manager, Operations Lead, and Administrative Support Lead with operational and facilities requests as needed.

• Serve as an active participant in summer opening and closing procedure.

• Support the Operations Assistants in the execution of their duties as required.

• Alongside the Senior Operations Manager, oversee the workflow of the Operations Assistants Team and ensure all tasks are completed properly and efficiently.

• Be an active part of the Summer Leadership Team and serve as a leader within the student staff community.