Strategy Manager, FCSD

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Come help shape the future strategic direction of Ford’s Customer Service Division (FCSD). FCSD is on a transformational journey to rapidly grow our global parts, service, and aftermarket business and deliver an excellent ownership experience for our customers through the full vehicle lifecycle.

We are building a dedicated strategy team to help FCSD leadership solve the most critical challenges and deliver for our customers, directly contributing to the Ford+ plan for growth. We are seeking a strategic leader who can translate complex information into actionable, high-impact recommendations to drive our business forward.

In this position...

This role offers a unique opportunity to tackle FCSD's most complex and ambiguous strategic challenges head-on. As a key workstream leader, you will be at the forefront of shaping the long-term direction of a critical business unit of Ford with high visibility to FCSD leadership.

This is a hybrid position requiring an onsite schedule of 4 days a week in the Dearborn, MI office. This is not a remote position.

What you'll do...

FCSD Strategy Managers are key workstream leaders and critical to successful strategy development and delivery. As a Strategy Manager within FCSD, you will:

• Generate hypotheses: Rigorously and analytically frame and structure the problem-solving process across topics on your assigned work stream(s), working with strategy leadership and/or stakeholders.
• Structure and solve the problem: Determine the most efficient and effective approach to solve complex problems, taking advantage of FCSD and the strategy organization's existing knowledge, beyond immediate connections.
• Conduct analyses: Ensure high quality and accurate analysis. Select the most effective analytical approaches and guide teams in applying leading edge techniques. Ensure team develops robust fact base, creatively addressing data constraints.
• Synthesize and generate recommendations: Synthesize compelling insights from complex analysis with an ability to draw out and prioritize key conclusions and independently develop sound recommendations.
• Communicate effectively and persuasively: Demonstrate strong influencing skills by effectively communicating findings, conclusions, and recommendations both verbally and in writing. Confidently present findings and lead problem solving discussions with the broader FCSD Strategy team and FCSD leadership.
• Provide apprenticeship and leadership to our growing team: Be a ‘player-coach’ able to effectively break down a problem into discrete workstreams and balance doing versus delegation to ensure timely completion of high-quality deliverables; Model the Ford+ behaviors and values; practice situational leadership coaching work partners on the strategy toolkit and building domain expertise.

You'll have...

• Demonstrated thought leadership and subject matter expertise in your chose domain with a strong preference for experience in automotive, parts and service, or industrial goods
• Bachelor’s degree required
• Minimum 5-10 years of experience (or Master’s Degree and 3-5 years of experience)
• Proven experience leading high impact cross-functional projects at global scale, working with various levels of the organization. Inherently curious, analytically inclined and love solving complex problems
• Clear understandings about the fundamentals of the automotive industry and parts and services including competitive dynamics, trends, company operations
• Track record of challenging the status quo, being self-driven, and bringing creative solutions to lead the resolution of complex issues
• Love teaching, mentoring, and apprenticing colleagues
• Advanced proficiency in PowerPoint (written presentations for a senior executive audience), Excel (mathematical modeling of large data sets), Word (white papers)

Even better, you may have...

• Bachelor’s degree in Business, Finance, Economics, Engineering or related field
• MBA preferred
• Strong preference for previous roles within Strategy organiz