Senior Lead, Creative Operations

Company Description

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to thousands of employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

Moving at our pace brings a lot of change, complexity, ambiguity—and a little bit of chaos. We thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you:

• Care deeply about what you do
• Excel by seeking professional and personal hypergrowth
• Are resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get s**t done and move forward
• Work digital-first for your daily work

Job Description

Shopify’s creative team is focused on bringing Shopify to the world visually and helping entrepreneurs succeed. The Operations team within the creative discipline builds and manages the operating systems that advances the marketing orgs vision. Our role is to make sure the visual and business objectives are aligned, scalable and impactful.

This is an opportunity to use your leadership, organization and prioritization skills to contribute to making commerce better for everyone...everywhere!

As a Senior Lead Creative Operations, you'll be at the helm of multiple high-impact lanes of work - across Commercial Marketing  and Growth - ensuring their successful delivery and thinking about vehicles of scale along the way. This role calls for a dynamic individual who can liaise effectively with various stakeholders across the Commercial and Growth organizations, acting as a leadership point of contact for a small team of Operations Leads who report to you. If you're passionate about the creative process and committed to success, we'd love to hear from you!

What Success Looks Like

• Ability to analyze portfolio opportunities and work with various stakeholders on solutioning.
• Establishing team rituals for the success of your portfolios.
• Ensuring the creative team is aligned on priorities, enabling them to focus on their craft by minimizing distractions.
• Effective communication with all stakeholders, providing transparency and maintaining trust throughout the project lifecycle.
• Roadmapping and executing on programmatic improvements.
• Successful management of risks and dependencies within your portfolio, ensuring minimal disruption to project timelines, deliverables, and team resourcing.
• Continual learning and application of industry best practices, leading to an improved creative management approach and enhanced project outcomes.
• Timely delivery of high-impact projects within your portfolios while maintaining quality.
• Efficient budget management and monthly vendor/asset reconsoling, ensuring cost effectiveness and expense tracking across your portfolios.

Key Responsibilities

• Develop and maintain portfolio sources of truth; work backs, project workbooks, budgets, asset trackers.
• Hold your portfolios accountable to deadlines, flagging timeline risks to project sponsors and contributors.
• Exhibit a strong sense of ownership and the ability to influence without authority.
• Contribute to groundbreaking creative projects across various disciplines and teams.
• Collaborate with regional teams to manage the translation/localization engagement models as needed.
• Work alongside a talented group of creatives, marketers, engineers, and sales professionals dedicated to merchant success.
• Provide transparency into project status to all stakeholders while tracking progress towards milestones.
• Manage project opportunities, risks, dependencies, scope changes, and escalate issues as needed.
• Oversee budget management, including purchase orders, contracts, expenses, and tracking.
• Own portfolio resourcing, acting as the central source of truth for creative capacity and prioritization..
• Plan, manage, and implement programs that support your portfolio's marketing functions.
• Stay current with paid marketing platforms, potential marketing placements, best marketing practices, and emerging  trends.
• Continually improve your creative management approach through learnings and experimentation.
• Facilitate pre and post project mortems, ensure learnings are scaled and actionable. 
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