Staff Technical Product Manager - Text Generation

OctoAI is a leading startup in the fast-paced generative AI market. Our mission is to empower businesses to build differentiated applications that delight customers with the latest generative AI features.
Our platform, OctoAI, delivers generative AI infrastructure to run, tune, and scale models that power AI applications. OctoAI makes models work for you by providing developers easy access to efficient AI infrastructure so they can run the models they choose, tune them for their specific use case, and scale from dev to production seamlessly. With the fastest foundation models on the market (including Llama-2, Stable Diffusion, and SDXL), integrated customization solutions, and world-class ML systems under the hood, developers can focus on building apps that wow their customers without becoming AI infrastructure experts.
Our team consists of experts in cloud services, infrastructure, machine learning systems, hardware, and compilers as well as an accomplished go-to-market team with diverse backgrounds. We have secured over $130M in venture capital funding and will continue to grow over the next year. We're based largely in Seattle but have a remote-first culture with people working all over the US and elsewhere in the world.
We dream big but execute with focus and believe in creativity, productivity, and a balanced life. We value diversity in all dimensions and are always looking for talented people to join our team!

Overview: We are conducting a search for a Technical Product Manager to join our dynamic team at OctoAI. This pivotal role involves supporting the product strategy and execution for our text generation services. Your primary responsibilities will include driving the support strategy, partnering with engineering and ML teams to define and execute product features and functionality, collaborating with sales / marketing / customer success teams to grow usage and revenue associated with text generation features, and ensuring a seamless experience for our customers in using our text generation technology.

Responsibilities:

• Support the definition of the text generation product roadmap, and own / define / execute on text generation product features to drive product usage and business growth.
• Collaborate closely with other product managers, engineering, machine learning systems, and product design teams to identify and address product support needs, enhancing the customer experience with our text generation technology.
• Develop deep expertise in LLMs, LLM model evaluation, LLM fine-tuning, generative AI inference serving, and our inference serving platform, providing insights and guidance on product enhancements and support strategies.
• Monitor and analyze customer feedback and support metrics to inform product improvements and support strategies.
• Balance technical expertise with a strong understanding of customer needs, ensuring that product support strategies are effective and customer-centric.
• Identify and address customer pain points in using our OctoAI product platform, working towards continuous improvement in product functionality and user experience.
• Engage and liaise with cross-functional teams, including sales, pre-sales, product marketing, customer success, and demand gen marketing, to ensure that product support requirements are fully understood and implemented and aligned with overall product and company goals.
• Participate in the product development process, ensuring that support considerations are integrated into new features and updates.
• Communicate effectively with engineering and product teams to ensure timely resolution of support issues and implementation of product enhancements.
• Technical proficiency to understand and advocate for product support needs within the engineering and product teams.
• Utilize strong project management skills to oversee multiple support initiatives, ensuring timely and successful completion.

Qualifications:

• 5+ years of proven experience in product management or product support, with a strong preference for 2+ years of experience in with LLM and AI technologies.
• Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degrees are a plus.
• Excellent communication and collaboration skills, capable of conveying complex technical issues to both technical and non-technical stakeholders.
• Demonstrated ability to lead and manage product support initiatives, with a focus on enhancing customer experience and product functionality.

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to