Specialist Customer Service and Logistics

Summary

Customer Service & Logistics Specialist

 

At our Company, we grow People, Brands, and Businesses! We are seeking a talented Customer Service & Logistics Specialist to support the brand and logistical managers in various business areas. This role is dedicated to managing customer relationships and expectations across multiple clients and vendors.  Provide special tracking for customs duties to support drawback calculation and ad-hoc reporting on orders against commitments for MVM’s and/or other special sales events.

 

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

 

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Assists with tasks and deliverables of the Logistics Manager.
• Maintain the purchase order databases for the importer and brokerage businesses
• Review PO’s for accuracy
• Communicate with Sales force and/or Customers on orders received, corrections and order status
• Troubleshoots issues that arise
• Assists with general administration of import and brokerage partners.

Qualifications:

• Bachelor's Degree in Business Administration, Operations Management, or Marketing or equivalent experience required
• 1-3 years of experience in a related field
• Excellent written communication and verbal communication skills
• Excellent customer service orientation
• Ability to gather data, to compile information, and prepare reports
• Well-organized, detail-oriented, and able to handle a fast-paced work environment

 

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Position Summary                                                  

The Customer Service & Logistics Specialist supports brand and logistical managers in various business areas. This role is dedicated to managing customer relationships and expectations across multiple clients and vendors.

 

Essential Job Duties and Responsibilities

 

Customer Service

• Assists with tasks and deliverables of the Logistics Manager.
• Maintain the purchase order databases for the importer and brokerage businesses
• Review PO’s for accuracy
• Communicate with Sales force and/or Customers on orders received, corrections and order status
• Trouble shoots issues that arise

Data & Reporting Management

• Assists with general administration of import and brokerage partners.
• Provide ad-hoc reporting on orders against commitments for MVM’s and/or other special sales events.

Customs Data

• Provide special tracking for customs duties to support drawback calculation

Supervisory Responsibilities

 

Direct Reports

This position does not have supervisory responsibilities for direct reports

 

Indirect Reports

This position does not have guidance or mentoring responsibilities for indirect reports

 

Travel and/or Driving Requirements

Travel and Driving are not essential duties or functions of this job 

Travel up to 10%

 

Minimum Qualifications

Education Level: (Required)  Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:  Business Administration, Operations Management, or Marketing

1-3 years of experience in a related field

 

Skills, Knowledge and Abilities

• Excellent written communication and verbal communication skills
• Excellent customer service orientation
• Good interpersonal skills
• Ability to gather data, to compile information, and prepare reports
• Ability to work effectively with management
• Well-organized, detail-oriented, and able to