Patient Accounts Representative

Position Overview

• Department: Primary Care
• Schedule: M-F 7am- 4pm
• Work Location: UAB-St. Vincent Mayfair clinic
• Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more 

What You Will Do

Initial contact for the public. Receive payments and allowances and perform data entry of payments, allowances and account adjustments in an accurate and timely manner. Handle inquiries, complete correspondence, accept private payments and post cash on a daily basis.

• Review and process insurance explanation of benefits statements for accuracy. Refers debit/credit balances to collectors and refers credit balances for resolution. Review accounts on which credit balances exist and determine reason for the credit balance. Appropriately adjusts the contractual allowance if in error, complete a transfer if a payment was applied to an incorrect account or request a refund if an overpayment exists.
• Report recurring insurance payment discrepancies and work with team to resolve. Identify accounts on which contractual adjustments are incorrect by working the daily credit balance report.
• Reconcile bank deposits to payments entered into the financial system in a timely manner to ensure accurate account data.
• Review accounts and respond in a timely manner. Respond to third party inquiries and works to resolve circumstances that create unwarranted debit/credit balances.

What You Will Need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

No additional preferences.

About UAB St. Vincent’s

UAB St. Vincent’s, a proud part of UAB Medicine, is a trusted provider of health care, serving Alabama for more than 125 years. With five hospitals and numerous clinics, we're a health care community deeply rooted in compassion, service, and respect for all, guided by the rich legacy of the St. Vincent’s name. We're committed to extending kindness and personalized care to patients, their families, and each other. We address the physical, psychological, social, and spiritual needs of our patients. We believe in the power of teamwork and unity, and foster a collaborative spirit among our more than 4,800 employees. As one of Alabama’s best hospitals as recognized by U.S. News & World Report, improving the health and lives of those we serve is at the heart of our mission. Join us in continuing our legacy of service and healing in central Alabama, where we can make a lasting impact together.