SUD Operations Manager

Who Is Anew?

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

Why Work at Anew?

Flexible & Supportive Culture: Growth, work-life balance, and flexibility are built into every role.

Fun Work Environment: Get involved in community outreach, holiday events, team parties, monthly “First Friday” all-staff events, and much more!

Recovery Friendly Workplace: We are a certified Recovery Friendly Workplace that values lived experience and understanding.

Comprehensive Benefits:

• Weekly Pay
• Paid time off
• Company-paid holidays
• Benefits Eligibility on Start Date

If you are looking for more details about us, please visit https://anewbh.com/.

SUMMARY:

The SUD Operations Manager (SOM) provides administrative support to all SUD assigned staff in the region, ensures compliance, and ensures that quality services are provided to clients. The SOM also represents Anew Behavioral Health for the region and builds/maintains relationships with external vendors, providers, and contract personnel. The SOM also will ensure that all regulatory, accreditation, and performance standards are being met.

Duties and Responsibilities

·   Recruit, train, and supervise region staff, including clinicians, administrative personnel, case managers, and other SUD assigned staff.

·   Foster a positive and inclusive work environment that promotes professional growth and development.

·   Conduct regular performance evaluations and provide coaching and feedback to ensure high performance and accountability.

o If SOM is LPCC or LISW it is the responsibility of the SOM to sign off on notes and provide 1 weekly group supervision.

·   Work in collaboration with the billing team to ensure accurate documentation for billing and claims processing.

·   Coordinate and participate in quality assurance audits, striving to achieve a minimum score of 80% per site and work quarterly with the Quality Control Team to review quarterly/monthly intake, treatment plan, and ongoing audits.

·   Oversee daily operations of Intensive (IOP), Outpatient (OP), and SUD Case Management programs.

·   Implement corrective actions and improvements as needed to maintain and enhance service quality.

·   Oversee relationships with external vendors and service providers, negotiating contracts and ensuring service delivery meets expectations. Also, ensure adherence to evidence-based treatment models and Medicaid/Medicare compliance.

·   Monitor contractor performance and address any issues or concerns in a timely manner. Collaborate with the Regional Operations Director and executive team to develop and execute strategies for client acquisition and retention.

·   Monitor client census and service utilization to ensure optimal retention and engagement, aiming to achieve a minimum of 50 clients averaging 50 units of service per month per site.

·   Provide 16 Hours of Billable Services per week and complete 1 Monthly CEU to be uploaded to the Anew Academy.

·   Track staff productivity and service delivery metrics ensuring that billable hour goals are met.

·   Cultivate positive relationships with clients, families, referral sources, and community partners to support business growth and client satisfaction. Also, develop and implement strategies to increase client referrals and maintain census goals.

·   Promote a positive organizational culture aligned with the agency's values and mission.

·   Monitor employee satisfaction and turnover rates, aiming to maintain a turnover ratio of no more than 20% annually.

·   Implement initiatives to enhance employee engagement, morale, and retention.

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