Service Desk Team Lead

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Are you looking to be part of a fast-paced customer-focused team with vast growth potential? We at Verisk would love to speak to you about an exciting opportunity on the front lines of our Service Desk. The Service Desk Team Lead is responsible for registering and classifying received incidents and undertaking an immediate effort to solve them.

As a Service Desk Team Lead, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

The role will perform the following (but not limited to) tasks:

• Provide accurate, timely and high-quality customer-focused assistance.
• Excellent problem-solving skills in a Microsoft Windows Active Directory Infrastructure.
• Anticipate, identify, reproduce, and resolve problems in areas of specialty in a professional manner.
• Manage day to day activities of Service desk team. Acts as an escalation point for Service Desk team.
• Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc.
• Proactively identifies needs for improvements across Service desk operations.

Qualifications

• The ideal candidate must have 1-3 years of experience in a supervisory or lead role.
• The ideal candidate must have advanced level support of Microsoft Windows Desktop operating systems.
• Experience in Remote connectivity and support.
• Strong knowledge of Microsoft Office suite, Teams, and Dell Laptop hardware.
• Working Knowledge of Corporate and home networks and Wi-Fi in an effort to troubleshoot such issues.

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Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.

We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.
• Be Remarkable by doing something better each day in service to our customers and each other
• Add Value by delivering immediate and sustained results that drive positive outcomes
• Innovate by redefining what’s possible, embracing challenges, and pushing boundaries

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions