Product Manager - Customer Management Solutions

Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.    

Job Description

QAD has an exciting opportunity for a Product Manager - Customer Management Solutions on our Product team. This position is fully remote and based in the U.S., preferably Central, Mountain or West Coast. 

Your responsibilities will include directing a Product Strategy and Roadmap, Development Plan, Launch and Go-To-Market, Partnership with the Customer, Research and educate, with a focus on the Customer Management solutions in the QAD portfolio.  This includes solutions for Digital Commerce involving the complete Quote-To-Cash, Customer Fulfillment and Customer Service cycle. You will report into the Product Management group and be part of and collaborate intensively with the broader QAD team that manages the complete portfolio of QAD’s ERP, Manufacturing, and Supply Chain Solutions. 

What you’ll do:

• Product Strategy and Roadmap
  • Leverage understanding of assigned product offering/area processes, best practices, market problems, trends and competitive landscape to provide input and innovative thinking to the strategic product direction, influencing the business direction for new and existing solutions in assigned product offering/area.  
  • Participate in the development of the product roadmap, product business plans and build, buy or partner decisions.  
  • Integrate products, services and partners into a coherent and profitable portfolio.
• Development Plan
  • Work with R&D product owners, architects and project managers to translate product roadmap and product positioning into requirements, development plans and release schedules.  
  • Regularly work with product teams during development projects to ensure continued alignment on solution objectives and use scenarios .  
  • Report development progress to stakeholders and management.
• Launch and Go-To-Market
  • Assist Solutions Marketing and Go-To-Market teams to develop effective early adopter and launch programs.   
  • Assist in the creation of product positioning, product content,  sales tools and channel training. 
  • Collaborate with Customer Success, Service Delivery and Marketing departments to ensure organizational readiness.
• Partnership with the Customer
  • Support customer facing activities like strategic sales / pre sales calls, discoveries, events or escalations with presentations, demos and/or research.  
  • Develop strong relations with strategic customers, sales channels and service delivery.
• Research and educate
  • Conduct research of industry trends, market problems, competitive landscape, win/loss and analysts as foundation for all activities above.  
  • Remain abreast of current functional and technical progress.  
  • Share research insights with all QAD stakeholders.

Qualifications

What you’ll need:

• Relevant bachelor's degree in business, engineering or computer science.  Advanced degree desirable. 
• ASCM (APICS) certification is a plus.
• 5+ years of product management, product marketing, development, implementation services or pre-sales experience with digital/e-commerce solutions in B2B settings.
• Experience with / understanding of QAD products is a plus.
• Experience with the Pragmatic Institute Product Management Framework is a plus.
• Experience with ERP or Supply Chain software is a plus. 
• Ability to empathize with the market and market problems
• Analytical with the ability to gather information, synthesize and tell a story.
• Build strong working relationships while working in a global organization that is not co-located. Be able to inspire and influence others, build consensus with or without implicit authority.
• Excellent written, verbal and presentation communication skills.
• Strong understanding of / established network in the industry, the market and the  manufacturing software competitive landscape.
• This position can require domestic and international travel to customer and prospect sites up to 10 percent. 

Additional Information

• Your health and well being are important to us at QAD. W