Assistant Manager, Operations

Assistant Manager, Operations - WFJ  

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.  

About the role:   

We are looking for an Assistant Operations Manager who will assist in overseeing the operations function within the boutique. They are the expert on all Standard Operating Procedures, systems, and tools and ensuring the smooth running of operations to enable the ultimate client experience. They will work closely with the Operations Manager, along with the Boutique Leaders, by imparting critical business knowledge and maintaining operational excellence. 

• Own key operational functions within the Boutique including Inventory control, Cycle counts, Shipping and Receiving; support Facilities Management, Security, and Compliance. 
• Collaborate with Home Office Retail Operations team to execute strategic initiatives focused on increasing operational efficiency.  
• Coach and inspire the team to uphold and deliver operational excellence.  
• Contribute to a positive working environment and support a culture of feedback, encouraging diversity, mutual respect, and teamwork.  
• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools, and act as a resource for entire Boutique Team.  
• Support the team through various projects, initiatives, sales, and customer services.  
• Manage product request and movement while upholding organizational standards.   

You are energized by:   

• The history and heritage of The House of CHANEL.  
• Building collaborative partnerships and relationships.    
• Fostering a meaningful client experience centered around inclusion and connection.    
• Problem-solving and navigating complexity. 
• Creativity and innovation by testing, learning, and taking new risks.   

What you will bring to the team:   

• Ability to thrive in a team environment and work collaboratively.  
• Excellent attention to detail and organizational skills. 
• Understanding of, and passion for, client experience.  
• Excellent written and verbal communication skills.  
• Foreign language skills are preferred but not required.  
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.  
• Curiosity and desire to learn and grow professionally within the world of CHANEL.  

Position Logistics:   

• Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service. 
• Minimum 3 years of related experience.   
• Bachelor’s degree (preferred).    
• Ability to lift 15 lbs.    
• A flexible schedule with the ability to work late nights, weekends, and some holidays.   

• Exposure to multiple boutique business functions and categories  
• Growth in additional business and functional areas of the retail business   
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally  
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules   

Compensation:

• The anticipated base salary range for this position is 70,200 through 102,000. Base salary is one c