Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Management - Manager within PNC's C/IB Business Technology Management organization, you will be based in Pittsburgh, PA or Cleveland, OH.

This position offers the opportunity to work from home, but flexibility to work in-office is needed, based on business requirements.

This position is responsible for supporting and managing all change production issues on the ACBS system. In this role you will manage a team of 4 business analysts, and will also work with a crew of API developers, providing guidance and support.

The ideal candidate will meet the following qualifications:

- business analyst or product owner experience
- ACBS experience
- process knowledge of commercial loan operations
- system analysis experience would be beneficial
- knowledge of regulations and business practices/product management

Job Description

• Drives the business and financial results for a product or experience. utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience. through the leadership of a team managing new and existing products.
• Uses knowledge of emerging technologies to deliver a product to customers through all applicable channels. Presents initiatives to gain management buy-in. Manages progress to ensure initiatives are completed on time and within budget and meet strategic goals.
• Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreast of emerging product and technology trends in the industry. Leads a team responsible for translating innovative concepts or designs into new or improved products, product lines or experiences. Recognizes, anticipates and resolves operational and process problems that arise. Presents initiatives to gain management buy-in.
• Evaluates potential product development or experience projects for feasibility and value and ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates in client-facing and external stakeholder activities throughout the product lifecycle. Adheres to company-defined risk appetite as part of the first line of defense. Evaluates product for risk management, compliance and audit requirements.
• Manages, motivates and develops the performance of the Product Development Management team and key contributors including managing the performance evaluation process. Identifies talent gaps in team and staffs appropriately

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement