Senior Salesforce Analyst

General information

Career area Finance Work Location(s) 500 Woodward Avenue, MI Remote? No Ref # 21959 Posted Date 03-23-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Ally is partnering with Salesforce to build a comprehensive Underwriting (UW) Command Center—a strategic, centralized tool within Salesforce that unifies caller identification, bidirectional texting, application data, and performance analytics.

As a Sr. Salesforce Business Analyst & Agile Product Owner, you will be the driving force behind this initiative. You will bridge the gap between Underwriting, Operations, and IT, implementing system enhancements that empower our Underwriters to resolve dealer inquiries with unparalleled speed and precision, facilitating true, data-driven dealer portfolio management. 

The Work Itself

• Strategic Implementation & Optimization: Lead the end-to-end implementation and ongoing enhancements of the UW Salesforce platform, transforming manual processes into automated, efficient workflows.
• Requirements Engineering: Collaborate with underwriting leaders and matrix partners to elicit, analyze, and document complex business requirements, translating them into technical user stories and acceptance criteria for Salesforce developers.
• Agile Project Management: Act as the Product Owner/Project Manager for the Underwriting Command Center, managing the product backlog, prioritizing work, and attending Agile ceremonies to deliver high-value capabilities iteratively.
• Data-Driven Insights & Analytics: Analyze underwriting outcomes, system usage metrics, and data gaps to make data-driven recommendations that improve process efficiency and portfolio performance.
• Stakeholder Management & Training: Serve as the primary point of contact for stakeholders, communicating progress, facilitating UAT (User Acceptance Testing), and developing training materials to ensure high adopt