Business Process & Change Management Specialist - ONSITE

Req ID: 372441 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Process & Change Management Specialist - ONSITE to join our team in San Diego, California (US-CA), United States (US).

 

Day to Day Responsibilities:

• Develop and execute comprehensive change management strategies and plans aligned with project and program objectives. Conduct detailed change impact assessments to identify risks, dependencies, and affected stakeholders.
• Integrate change management activities into overall project/program plans, working closely with Project Managers and Product Owners to ensure alignment, especially in Agile environments.
• Identify and map key stakeholders across impacted business units; build strong partnerships with sponsors and functional leaders to drive engagement, alignment, and adoption.
• Define areas of business impact and recommend training approaches; collaborate with project teams and L&D to design and deliver training programs for end users.
• Develop and implement targeted communication plans, including creation of presentations, FAQs, newsletters, and leadership updates, while ensuring consistent messaging across all channels.
• Establish and manage feedback mechanisms, proactively addressing concerns, resistance, and adoption challenges.
• Assess training needs and enable teams through learning plans, job aids, user guides, and knowledge transfer activities, ensuring readiness for go-live and post-implementation support.
• Track and report on change progress using KPIs and dashboards, provide regular updates to leadership, ensure adherence to change governance standards, and maintain documentation and best practices.

 

 Basic Qualifications:

• 5+ years of experience in Organizational Change Management, preferably in large-scale transformation programs.
• 3+ years experience in change strategy development, stakeholder engagement, communication planning, and training enablement.
• 3+ years experience working in or supporting Agile transformation programs.
• Strong interpersonal, communication, and influencing skills with the ability to engage senior leadership and cross-functional teams.
• 3+ years of experience with change management frameworks (e.g., Prosci, ADKAR) and structured methodologies.

Travel:  This position requires the person to work from office.  Preferred location is San Diego. 

Degree: Bachelors in Computer Science or equivalent work experience

 

Nice to Have:

• Exposure to digital transformation, ERP, or large technology implementations

 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $79,920 - $166,500. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

 

#LI-NorthAmerica 

 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effe