Workforce Management Specialist- flex shift

Company Description

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brands and now looking for talent like you to join us in our Evolution!

Job Description

We are currently looking for a Scheduling Specialist to join our team, who will ensure a suitable schedule and rotation for employees. 

Duties & Responsibilities:

·       Manage employees’ monthly shift work - schedule and any changes throughout the month based on business needs by ensuring that all shifts are always covered, and live tables work with no interruptions

·       Manage and approve or reject any schedule events (vacations, sick leave, maternity, paternity leaves, etc.), ensure appropriate coverage is in place

·       Collaborate with managers on shift in advance in case certain scheduling tasks need to be handled on shift when out of office hours

·       Use various internal systems including but not limited to JIRA, WIKI, MS Office and scheduling software NEVOS, etc.

·       Ensure that scheduling function KPI targets are achieved – rotation efficiency, overtime, native language coverage, shuffle service coverage, etc.

·       Attendance on meetings organized by direct manager or other departments

·       Initiate scheduling efficiency changes, implement different procedures to improve schedule management and workflow

·       Responsible for specific projects and tasks

·       Operate in shifts, answer scheduler phone (call-outs/lateness/other emergencies which can impact the schedule)

·       Inform employees about changes in their schedule via phone/emails

·       Perform other duties, as asked by the manager, which are related to this position and which meet the qualifications

·       Replace colleagues during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work

·       Payroll - reporting hours from NEVOS to payroll department

·       Attendance Tracking - Accurate records, Distribute Documentation to management Team for Issuance

·       Training of new employees or other managers to cover scheduling duties while out office

·       Manage planning and forecasting of the staffing levels (leavers and potential drop outs)

Qualifications

• High School Diploma required
• 1-2 years of experience scheduling in any field preferred but not required
• Intermediate to advanced knowledge of excel functions
• Organizational skills and high attention to detail
• Excellent time management
• Ability to work independently or as part of a team
• Sense of urgency

Additional Information

This position is an excellent opportunity to join the fast-growing Evolution team. We also offer:

• Paid Time Off
• Paid Holidays
• Employee Referral Program
• Medical, Dental & Vision Insurance Plans
• Company Paid Life and AD&D Insurance
• Commuter Flexible Spending Account (FSA)
• Nationwide Employee Discount Program
• Full Training & Growth Opportunities

All your information will be kept confidential according to EEO guidelines.

#EVOMIL

About Us

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).