Jr. Applications Support Engineer

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Applications Support, Enterprise Software as a Service (SaaS), Production Support

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT is seeking a motivated Jr. Applications Support Engineer to provide operational and technical support for enterprise business applications used by functional departments across the organization. This role supports a portfolio of systems delivered through both SaaS and on-premises deployment models, ensuring reliable performance, availability, and user satisfaction.

The ideal candidate will troubleshoot application issues, manage service requests, monitor system health, and collaborate with business stakeholders, vendors, and internal IT teams to resolve incidents and implement enhancements. You will help maintain application stability, support upgrades and releases, document processes, and contribute to continuous service improvement.

This position is well suited for early-career professionals looking to build hands-on experience with enterprise systems, business workflows, and IT service management practices in a dynamic environment.

MEANINGFUL WORK AND PERSONAL IMPACT

• Provide Tier 1 and Tier 2 support for enterprise business applications (SaaS and on-prem)

• Investigate and resolve incidents, defects, and performance issues

• Support integrations, user access, and configuration changes

• Coordinate with vendors and cross-functional teams

• Monitor system availability and respond to alerts

• Maintain operations documentation and knowledge base articles

• Assist with testing, deployments, and release activities

• Critical problem solving and troubleshooting for application, integration and access issues.

• Deliver excellent customer service to business users

WHAT YOU'LL NEED TO SUCCEED:

Bring your technology expertise and drive for innovation to GDIT. The Jr. Applications Support Engineer must have:

• Education: Bachelor's degree required

• 2+ years of experience in application support, production support, or systems support roles

• Hands-on experience supporting SaaS applications and on-premises enterprise business applications

• Strong troubleshooting skills across applications, infrastructure and cloud service layers

• Understanding of application architectures, including client/server and web-based systems

• Experience with Single Sign-On (SSO) technologies (e.g., Okta, Entra, etc.) and integrations

• Experience with application integrations including secure FTP and APIs

• Familiarity with SaaS platforms, cloud-hosted applications and native cloud services

• Strong understanding of incident, problem, and change management processes

• Ability to work with business users, vendors, and internal technical teams

• Strong documentation, communication, issue resolution and customer service skills

• Experience working in regulated or enterprise environments

• Strong organizational skills and attention to detail

• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders

• Ability to participate in on-call rotations and provide after-hours support when required

• Preferred experience: ERP systems/integration platforms/scripting or automation; Understanding of DevOps or CI/CD processes; Familiarity with batch jobs, scheduled processes, and data feeds; Experience with ITSM ticketing systems (ServiceNow, Jira, etc.)

● Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
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