Director, Global Human Resources

Director, Global Human Resources

MANAGER: SVP, People & Culture

DIRECT REPORT: HR Manager India, Learning & HR Business Partner, HR Business Partner

Position Charter:

At Percona, people are everything. The Director of Global HR plays a pivotal role in ensuring the seamless and efficient operation of our core human resources functions across a globally distributed workforce. From onboarding to offboarding – and every stage in between – this role serves as a trusted advisor to staff, contractors, and managers at every level through Percona.

Reporting to the SVP of People & Culture and collaborating closely with Talent Acquisition and Learning & Development, the Director of Global HR must be a strategic partner who is globally minded, proactive, adaptable, and solutions-oriented. Success in this role requires anticipating the evolving needs of a dynamic, globally distributed organization while developing and refining programs that drive efficiency, engagement, and compliance.

With a business partner mindset, the ideal candidate is self-motivated, diligent, and approachable—someone who thrives in ambiguity, embraces complexity, and ensures that HR remains a seamless, empowering experience for staff around the world.

What You Will Do:

• Establish and maintain trusted relationships throughout the organization in support of the business and the people experience - be a senior-level business partner whom others can depend on for timely, accurate, proactive, and impactful action and consultation – and manage a small team with the same ideals

• Serve as a trusted advisor to director-level leaders and above, demonstrating active listening, critical thinking, and a keen ability to distill complex issues into clear, synthesized insights

• Expertly navigate the complexities of HR decision-making, balancing the diverse needs, motivations, and agendas of multiple stakeholders – apply sound judgment, reason, and logic to resolve ambiguous situations while maintaining empathy and objectivity

• Provide thoughtful, well-balanced recommendations that foster collaboration and drive effective decision-making to the SVP of People & Culture and other leaders throughout the organization

• Anticipate the needs of organization by recommending and developing impactful HR programs that lead to a higher level of engagement, productivity, and personal and professional growth

• Project manage, refine, and be a senior HR leader for a variety of HR programs that positively impact the journey of our staff from onboarding to off-boarding and everything in between

• Navigate the complexities of global compliance with confidence, bringing a strong point of view informed by hands-on experience as a global HR generalist

• Oversee and coordinate daily operations of the core HR functions - benefits, policies, fielding staff relations, data management, comp/bonus guidance and changes, and staff communications

• Develop a ‘way to work’ that identifies areas of improvement that supports a growing and scaling business including discovering those things we shouldn’t be doing, partnering with other groups, and constantly finding a better more efficient way

• Be an active participant with the People & Culture leadership to create progressive and differentiated HR initiatives that support an integrated approach to talent management

• Effectively manage benefits administration in various countries from broker management to staff support including renewal project management, open enrollment, participant inquiry response, tracking, education, and participant administration

• Facilitate 401(k) investment committee and manage provider

• Develop and manage wellness programs - physical, emotional, and financial

• Drive the performance management program and ensure integration with compensation and learning & development initiatives

• Ensure HR systems effectively support the business including HRIS, payroll integration, benefits enrollment, leave management, and onboarding tools

• Own the HRIS workflows for all staff changes and create reports to support decision making and create insights

• Monitor changes in compliance and make proactive recommendations to the SVP of People & Culture to maintain internal policies and adjust internal practices while managing risk including global sensibilities 

• As an HR expert, partner with internal constituents at all levels with an agile, curiosity, and development mindset to guide and facilitate staff relations leveraging a coaching skillset while also identifying gap patterns within leadership

• Partner with Talent Acquisit