Hotel General Manager

ALBERT HOTEL is hiring for a HOTEL GENERAL MANAGER

An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.

With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Restaurant at Albert. 

Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.

What you'll do:

Administrative

• Work closely with New Waterloo Operations to understand and develop the business plan; serve as a liaison between the hotel and New Waterloo Operations.
• Ensure the appropriate administration and controls involving operating and bank accounts
• Comply with New Waterloo purchasing and invoice procedures; ensure that all accounting standards are adhered to
• Initiate, implement, understand, and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis
• Design a strategy and set goals for growth
• Coordinate contract services relevant to the specific area of responsibility
• Develop a strong understanding of financial statements and actively manage financial goals and targets; maintain budgets and optimize expense structures.
• Manage expenditures from the Annual Operating Budget and Capital Reserve Budget
• Monitor and manage the guest billing and collection procedures, including delinquency, suspension, etc. 
• Develop a continuous annual capital improvement plan for operations
• Serve as the liaison between your property and the New Waterloo VP of Operations
• Review payroll records for appropriate personnel
• Implement policies and procedures involving severe weather, safety, and fire
• Execute, evaluate, and improve policies and processes
• Ensure all current licenses are up-to-date

 Communications

• Communicate and interact with all employees, guests, investors, and New Waterloo management team members with courtesy, dignity, and respect while maintaining a consistent professional demeanor
• Ensure follow-up to guest comments via telephone/email and provide follow-up documentation promptly
• Maintain contact with trade associates, professional organizations, and industry publications for the improvement of procedures and new technological advances
• Communicate New Waterloo policy and procedure changes to all staff members
• Organize and conduct staff meetings.

Personnel

• Provide leadership and management support to staff while overseeing day-to-day operations
• Oversee the recruitment and training of new team members; responsible for planning, documenting, implementing, and monitoring department training programs
• Responsible for interviewing, selecting, training, guiding, and managing personnel
• Ensure new Waterloo recruiting and onboarding procedures are adhered to
• Obtain and record proper documentation for all employees
• Ensure all employees are in appropriate uniform and attire for their scheduled shift
• Ensure  progressive discipline policies and procedures are adhered to
• Maintain and monitor effective personnel relations in a supportive, confidential environment
• Conduct performance evaluations and set annual goals for personnel
• Create and support a cooperative and collaborative work environment where employees work productively and develop professionally
• Organize and conduct staff meetings

Operations

• Ensure that the hotel staff is delivering the level of service in accordance with the New Waterloo standard operating procedures
• Have a thorough understanding involving the maintenance of the property
• Maintain property exteriors and public spaces, and conduct daily inspections
• Oversee project completion for preventative maintenance, deep cleaning, and special projects
• Review project in detail to ensure deliverables and cost estimates are within budget and on time; work with the accounting department to