Event Staff|Part-time| Macon Amphitheatre

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Overview

Everyone who works for OVG is in the service business and one of our major goals is to provide our guests with a consistent level of excellent service. As part of our Security Staff and/or our Event Staff (Ushers & Ticket Takers), you will be the primary contact for the guests who enter our venues. The position requires knowledge of our venues, services, and policies in order to provide a safe and enjoyable environment for our patrons and clients.

 

This role will pay an hourly wage of $11 to $13. 

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 4/30/2024

About the Venue

The Macon Centreplex is comprised of the Macon Coliseum and Macon City Auditorium. The Macon Coliseum is home to tenant hockey team, the Macon Mayhem and sits 9,000 patrons. Family shows, concerts, trade shows, GHSA, among others, are frequent entertainment in the venue. The Macon City Auditorium first opened in 1925 and has hosted iconic greats like Otis Redding, The Allman Brothers, and Little Richard. The venue hosts concerts, weddings, private galas, comedy shows, among other events, in its 2,500 seat space. The 10,000 capacity Amphitheater is due to open in Spring of 2024.

Responsibilities

Essential Job Functions:

· Provide exceptional customer service to all patrons and guests.

· Be familiar with ticketing, seating sections, locations of various amenities, and venue policies & procedures.

· Greet large numbers of guests in a friendly and courteous manner.

· Attend to and maintain control of your assigned position during the course of each event.

· Secure entrance doors, stairwells, lobbies and backstage areas/access points.

· Have knowledge of event policies and authorized credentials.

· Monitor guests and enforce venue and event policies.

· Ensure that areas are safe for patrons and staff.

· Assist in crowd management, seating discrepancies, clearing aisles, and settling disputes.

· Anticipate and help with any trouble situations in your area.

· Respond in a quick and professional manner to incidents.

· Be aware of all special functions or activities that occur during the event.

· Perform all other duties as assigned by your supervisor.

Qualifications

Qualifications:

· Must have a earned a high school diploma or equivalent GED

· Effective oral communication and writing skills in the English language

· Ability to interact with guests and staff on a professional basis

· Previous Customer Service experience preferred

· Must be friendly, courteous, outgoing, and polite with a positive attitude.

· Ability to manage high stress situations.

· Able to stand or move around for long periods of time.

· Ability to work a flexible schedule, including but not limited to mornings, days, nights, weekends

and some holidays

· Must be available for at least half of all events occurring within each month.

 

 

 

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS AND WORK ENVIRONMENT:

 

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Job Title: Event Staff & Security Staff Venue: Macon Centreplex

Company: Spectra Department: Events

Reports To: Director of Events, Senior Event Manager, & Event / Security Supervisor

FLSA: Part-Time; Hourly, Non-Exempt Supervises People (Y or N): N

Intellectual/Social Demands:

· While performing the essential duties of