Customer Service Associate

We are a customer-focused organization dedicated to delivering high-quality service and building long-term client relationships. Our customer service team plays a critical role in ensuring customer satisfaction, operational efficiency, and continuous improvement. We support professional development and offer clear career paths within the organization.

We are seeking a motivated and customer-oriented Customer Service Associate to join our team. This is an entry-level position, ideal for individuals starting their professional career and looking to grow into more advanced roles in customer operations, team leadership, or management.

You will support customers across multiple channels, ensure timely issue resolution, and contribute to a positive customer experience.

Key Responsibilities

Customer Support

• Respond to customer inquiries via phone, email, and internal systems

• Provide accurate information regarding products, services, and processes

• Resolve customer issues in a professional and timely manner

• Escalate complex cases to senior team members when required

Service & Operations Support

• Maintain accurate customer records and documentation

• Follow service procedures and quality standards

• Support daily operational tasks related to customer service

• Assist in identifying areas for process improvement

Team Collaboration

• Work closely with team members and supervisors to meet service targets

• Participate in training and onboarding sessions

• Support a positive and professional team environment

Requirements

• Entry-level candidates welcome (0–2 years of experience)

• Strong communication skills in Polish; good command of English

• Customer-focused attitude with strong problem-solving skills

• Ability to manage multiple tasks and work in a fast-paced environment

• Basic computer skills (MS Office / Google Workspace)

Nice to Have

• Previous experience in customer service, call center, or support roles

• Experience working with CRM or ticketing systems

• Interest in developing a career in customer operations or people management

Career Development & Growth

We believe in internal growth. High-performing Customer Service Associates may advance into:

• Senior Customer Service Associate

• Customer Operations Specialist

• Team Leader / Supervisor

• Operations or Service Manager

What We Offer

• Stable employment (UoP or B2B)

• Competitive entry-level salary

• Structured onboarding and training

• Clear career progression opportunities

• Supportive and inclusive work culture

• Flexible working arrangements (where applicable)

• Additional benefits (private medical care, Multisport card, paid leave – if applicable)

Work Environment

• Team-oriented and supportive workplace

• Focus on service quality and continuous improvement

• Opportunity to grow into leadership roles