Field Service Technician, Winchester, VA - 2024/2025 Co-Op Program

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

The Field Service Technician Co-Op will support the Mid-Atlantic Motorola Solutions Center located in Winchester, VA. This role provides a direct, hands on opportunity to work with skilled, trained technical leaders in the organization. The FST Co-Op will deliver a unique combination of both multi-site RF communications systems and computer/networking skills to the Public Safety customers in the Mid-Atlantic area. Motorola Solutions is looking to identify a strong self-starter, able to solve customer problems quickly during stressful situations. The FST Co-Op will work closely with Motorola Solutions Public Safety Customers and Subcontractor (MSS) community, as well as, Motorola Solutions Sales, Engineering, Project Management, and Customer Service teams.

Job Description

• Play a crucial role in ensuring the smooth execution of mission critical field activities and optimizing efficiency by utilizing academic principles gained in educational courses in a dynamic professional setting. 

• Demonstrate an aptitude for Networking and/or Cybersecurity

• Provide technical support on specialized telecommunications systems and public safety product applications. 

• Maintain and document complex communications systems. 

• Provide weekly reports of activities and accomplishments. 

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.

• Continuous training in the latest technologies and troubleshooting techniques.

Preferred Candidate Knowledge/Experience: 

• Desire to pursue a certification in Security+, Network+, CCNA, or NRS1

• Knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN)

• Desire to perform computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges. 

• Willingness to learn R.F. interfaces and systems such as transmitters, receivers, and antenna networks.

• Willingness to learn standard telephony, dedicated data circuits, and packet switching techniques and logging recording systems

During the Co-Op Program you will gain system experience with the following equipment: 

• Motorola Base Stations (STR series, GTR series, Quantar, etc.)

• Consoles (Gold Elite, MCC7500, MCC7100)

• Computer IP Networks and Configuration

• Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

The Co-Op will gain technical skills in the use of various communications test equipment including:

• Communication System Analyzers

• Ethernet Link test sets

• Digital RF Power Meter

• Motorola Conventional, SmartNet and MCC Console systems, Secure Operations and ASTRO A7.x - A20.x, Digital systems