Facilities Operations Director - Chicago Public Schools

Job Description

The Director Facilities Operations leads the custodial management and applies technical expertise to evaluate Aramark's operating program standards, measures performance and recommends solutions in order to enhance or improve operations on the Chicago Public Schools (CPS) account; for 600+ buildings. Drives adherence to Aramark program standards and Standard Operating Procedures (SOP's) for Operations and Maintenance. Conducts research on the facilities/custodial industry to help Aramark remain competitive and innovative. Establishes and maintains effective working relationships with internal and CPS departments to provide a unified approach to facilities/custodial management.

The Director will report to the VPO and will direct reports as assigned.

Job Responsibilities

• Plans, administers and directs all activities related to facility/custodial maintenance services, and compliance with the standards established by Aramark and CPS.
• Delivers strong operational performance by executing against Aramark, CPS, standards and      programs, continually monitoring operations and completing assessments and necessary action plans to provide an optimal, proactive, safely operating facility/custodial maintenance programs.
• Ensures compliance with for APPA safety and regulatory standards as well as CDPH standards. Develops and ensures compliance of all safety protocols.
• Provides overall direction and manages vendors to ensure compliance according to contract and union labor relations.
• Develops and drives improved labor management and overtime mitigation strategies, tools and resources.
• Works with VPO and Finance to understand all budgets and KPI metrics to drive achievement of optimal business and financial results.  
• Leads development of onboarding materials and process in conjunction with HR. Conducts training for onboarding with DM’s.
• Manages and develops new systems for procurement sourcing, tracking and evaluation.
• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.

Job Responsibilities Continued

• Develops, publishes and enforces operational policies that reflect best practices for the account to ensure program success:
• • Work Orders
  • School Visit Check List
  • Building Closure Policy
  • Overtime Reporting
  • IQC Reporting
  • SOPs
• Ensures compliance with all contract obligations.

• LMT Management
• Use operational expertise to pilot, incubate, document, and implement new and existing processes, best practices, and technologies.
• Develop and manage training and training resources for custodians and managers; and supports HR with execution of training.
• Provide national support to team members to review, assess, and improve account operations.
• Represent the account as an active member of the Facilities Operational Excellence team at the Facilities Center of Excellence

Additional Responsibilities

• Utilize technical expertise to evaluate Aramark's operating program standards, measure performance and recommend solutions in order to enhance or improve operations.
• Document observations and recommendations with formal reporting methods for client and internal audiences.
• Assist in the development, implementation and facilitation of technical and operational training programs for Facilities Front Line managers and employees.
• Tour and inspect the schools to ensure total quality management requirements.
• Ensure compliance with all OSHA/EPA regulations and other local, state, and federal government regulations.
• Obtain technical skills and knowledge of equipment related to maintenance, custodial.
• Operations project management – lead or be involved with all operational optimization activities within the account.
• Business process compliance – collaborate with unit leadership and regional teams to support consistent execution of processes.  Conduct routine site audits.
• Prepare reports/presentations and deliver to team and/or client during regular meetings/reviews and as required.

Qualifications

• Requires 6-8 years of facilities/custodial management experience.
• Bachelor’s degree required
• Strong leadership abilities
• Requires profit and loss (P&L) experience
• Excellent verbal and written communication skills
• Solid strategic, analytical, and decision-making
• Demonstrated time management skills, resulting in the ability to manage multiple client relationships and prioritize time and resources accordingly
• Microsoft office f