Jobs and Careers
HE
Office/Front Office Assistant ( Home Care Agency in Dana Point, Calfornia)
Healthy At Home CaregiversHealthy At Home Caregiversfull_timeVerifiedPosted 3 May 2025
💰 $54,000/yr($44,000/yr – $54,000/yr)
About the role
Job Type
Full-time
Description
- Conducts all business calls and interactions with proficiency, accuracy and in a professional manner.
- Provides prompt if not immediate response to clients or client referral sources regarding changes in scheduling, availability of staff, problems, cancellations, notifications, etc.
- Interacts with Care Managers and upper managemen and all clinical staff in a professional, courteous manner.
- Performs all scheduling functions by constantly logging any change in employee/client schedule into HomeCare IT scheduling software. Documents all necessary items as “notes” in HomeCare IT.
- Reviews and manages all client status changes within the Provider Direct database.
- Possesses the knowledge about home care and be able to advise clients and employees when necessary.
- Participate in employee orientation and continually work through issues with direct field staff.
- Responsible to fill every possible case referred by contracting agencies and referral sources in as timely a fashion as possible.
- Possesses knowledge about HIPAA, ethical/moral standards, client right to privacy, and issues of confidentiality.
- Thinks, communicates and acts clearly and quickly.
- Addresses issues of paperwork, adherence to scheduling and personnel problems directly with staff.
- Multitasks at an extremely high level between answering/making phone calls, sending/receiving emails and/or faxes, interviewing employment candidates, conducting new hire orientations,
- Demonstrates networking skills and an ability to attract clients and referral sources in a legitimate, professional manner.
- Possesses advanced writing skills required to compose incident reports, memos and other written assignments when necessary.
- Requires intense attention and concentration. Good visual, verbal and hearing skills.
- Possesses flexibility and ability to deal with a wide range of personality types and ages.
- Required to attend events such as Job Fair, Community events, promoting the Organization in the Community.
- Required to be on a weekend call at least once a month.
- Required to wear different Hats and be able to perform office duties as scheduled by the Director.
- Experience in home care, specifically as a caregiver or scheduling coordinator, preferred.
- Excellence in Scheduling Software, Microsoft Word, Microsoft Excel, Internet, Email, and Microsoft Windows operation.
- Some College Education
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