Customer Service Specialist (Accounting Technician II)

Our Commitment to Equity, Diversity, and Inclusion:

California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students.

Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply.

Job/Department Summary:

Under general supervision, this position provides operational and financial support within Student Financial Services (SFIN), with primary responsibility for student account support, cashiering functions, and passport acceptance services. The position processes and reviews financial transactions, maintains accurate financial records, and provides guidance to students, faculty, staff, and campus departments regarding student financial services processes.

This position serves as a Passport Acceptance Agent and is responsible for reviewing applications, accepting payments, maintaining compliance with U.S. Department of State regulations, and safeguarding sensitive and personally identifiable information. The incumbent operates with a high degree of accuracy, accountability, and customer service while applying independent judgment and established procedures to support daily financial operations. Agent must be US citizen.

Required Education and Experience:

Equivalent to three years of progressively responsible financial record-keeping experience; or any combination of education and experience which has provided the knowledge and abilities as described above.

Required Qualification: Due to the passport acceptance responsibilities of this position, applicants must be U.S. citizens or U.S. non-citizen nationals in accordance with 22 C.F.R. § 51.22(c)(1).

Preferences:

Preference may be given to applicants with the following as they may be considered specialized skills: 

• Experience working with a diverse population

Time Base: Full-time

Pay Plan: 12/12

Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm 

CSU Classification Salary Range:  $48,444 (Step 1) - $70,572 (Step 20) per year. 

Benefits: This position qualifies for benefits including tuition fee waiver (if eligible).

CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance).  For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf

Additional Information:

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct. 

California State University, Chico, in accordance with CSU policy, may require that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

Must have no federal, state, or local felony convictions. You cannot have misdemeanor convictions for crimes involving moral turpitude or breach of trust (e.g., embezzlement, identity theft, fraud, or dishonesty). You must also not be currently on probation or parole. The chosen candidate will be required to submit fingerprints through Live Scan.

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