Technical Program Manager - Business Risk & Compliance

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Business Risk & Compliance team is looking for a senior Technical Program Manager to drive and deliver on our global workplace strategies to define risk and deliver implementation of strategic investments across the gamut of CE&S business models in consulting, support and customer service.  The successful candidate will have a deep understanding of our professional services business models and understand tradeoff decisions that balance our customer-first strategies against financial guardrails and risk mitigation.
Driving Success and Innovation
Employing agile, creative, and insightful approaches to formulate forward-thinking strategies for bringing about competitive initiatives to incorporate AI, drive growth and improved efficiency.
Leveraging Expertise to Support Customer Needs
Leveraging understanding of customer needs, technical expertise, and Microsoft's product offerings to best identify, predict and meet the needs of the customer or internal client.
Managing Technical Programs and Projects
Planning and steering complex projects towards their strategic milestones, ensuring all dependencies are managed and aligned with the overarching program; carrying out planning and processing of project and program phases through the product lifecycle by leveraging AI.
Orchestrating Team and Stakeholder Synergy
Fostering a cooperative environment across diverse teams and stakeholders, influencing and managing social relationships and interactions to ensure clear understanding and alignment of mutual goals for program success.
Systematic Data-Driven Solutioning
Leveraging a data-driven, analytical approach and automation to drive decision making; employing sound judgment and to construct adaptable strategies that guide decisions, sometimes under uncertain conditions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Analysis of Customer and Business Needs
Identifies complex opportunities and gaps within a product or multiple functional areas (e.g., product, service, systems). May lead internal and/or external customer or stakeholder engagements to solicit feedback and understand their experiences with Microsoft’s products and services. Independently performs complex research of stakeholder needs in collaboration with other teams, conducts analyses, and examines customer and technology-related industry trends, as well as industry-specific requirements or regulations. Integrates relevant data (e.g., usage, telemetry, service data) and tools (e.g., artificial intelligence, automation) to identify complex patterns, and generate hypotheses for and facilitate building of solutions. Leverages technical expertise in the relevant programs, solutions, services, or integrated systems across multiple functional areas they own and understands the Microsoft and business value of proposed solution(s).
Understands and starts to build experiences across multiple groups or divisions. Influences others to develop problem statements and form hypotheses for a product or multiple functional areas (e.g., product, service, systems) to address complex business, program, and customer needs, and/or market opportunities and identifies all dependencies effected by the proposal. Owns and performs experiments to test hypotheses and inform decisions on what product or multiple functional areas (e.g., product, service, systems) to introduce. Leverages AI to identify trends and patterns and inform root causes of problems. Establishes clarity of patterns of root problem and how it relates with previously seen trends across customers and/or stakeholders. Determines the customers/sectors impacted and provides research evidence to determine priorities. Ensures alignment between customers, stakeholders, and/or the market with the goals