Associate Software Engineer

About this Role:

Join our team as an Associate Software Engineer, focusing on operational excellence in HR Technology. This role manages Workday and other HR applications, contributing to Gartner’s success through innovation and exceptional user experiences. You will assist in maintaining the availability and functionality of HR products and platforms, ensuring our HR business teams receives outstanding support from the HR Technology organization.

Key Responsibilities:

• Application ownership and continuous improvements for Workday and other HR applications, following an Operations Excellence model of application management.
• Going beyond the application troubleshooting and bug fixing, this team aims to find solutions to provide long term stability and enhance productivity.
• Create automation solutions to streamline manual support tasks.
• Deploy monitoring across technology ecosystems for applications and integrations.
• Assist in streamlining IT products, platforms, integrations, and components to drive KPI improvements.
• Contribute to building runbooks for application outages, and support Disaster Recovery plans.
• Collaborate with delivery teams to ensure smooth handoff and consistent process documentation.
• Follow the 24x7 coverage model with the Operational Excellence team, and work within the standard SLAs with the HR team.
• Support effective Workday design and delivery to reduce total cost of ownership.
• Good Understanding of SAAS applications or modules such as payroll/Benefits/TA

Qualifications:

• Bachelor’s degree or foreign equivalent in Computer Science or a related field.
• Experience working in an IT Application Management organization is preferred.
• Foundational Workday experience is preferred.
• Understanding of IT integration standards and IT support best practices.
• Basic knowledge of ITIL framework tools such as ServiceNow and Jira.
• Familiarity with automation and monitoring tools like Selenium and PowerBI.
• Strong problem-solving skills and proactive issue identification.
• Effective communication skills for cross-functional collaboration.
• May also welcome new tech talent who seems curious and strong comms/technical skills.

Who You Are:

• Focused on ensuring outcomes and operational excellence.
• Motivated with a strong technical acumen.
• Strong communicator with excellent interpersonal skills.
• Able to solve complex problems and manage ambiguity.
• Committed to delivering excellent customer service.

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles. 

What you will get:  

• Competitive Compensation Package
• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
• 20+ PTO days plus holidays and floating holidays in your first year
• Extensive Medical, Dental and Vision plans
• Hybrid environment with flexibility, remote work 
• Parental leave
• Gartner Gives Charity Match
• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Health and wellness related allowance programs
• 401K with corporate match, immediate vesting
• Collaborative, team-oriented culture that embraces diversity 
• Professional development and unlimited growth opportunities

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.